Hi this is my first post. I'm still quite new to having a mac, around a month. I bought a mid 2012 15". I've upgraded to 16 gb of corsair ram and last week to a 1tb ssd from crucial.
For most of the week the laptop has frozen while browsing, either when going between or opening tabs in any browser or when streaming video.
As of yesterday I've noticed the fans spinning harder for a few min then they settle. I've been doing some research, and removed clean my mac but there is one entry showing up that i cant find. It still shows multiple antivirus software. Not sure what I meant to use regarding antivirus. I come from windows so i'm still breaking habits.
I ran EtreCheckPro and pasted the report below. This the second report I've run. I removed Sophos antivirus as well as CleanMyMac. Also updated VirtualBox. The report is still showing that I have multiple antivirus and there is still an entry for CleanMyMac
Any help would be appreciated.
Specs
MacBook Pro (15-inch, Mid 2012)
2.6 GHz Intel Core i7
16 GB 1600 MHz DDR3
1TB Crucial SSD MX500
Intel HD Graphics 4000/ NVIDIA GeForce GT 650M
EtreCheck version: 5.0.6 (5A017)
Report generated: 2018-10-20 07:02:48
Download EtreCheck from https://etrecheck.com
Runtime: 2:12
Performance: Excellent
Problem: Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
More than one antivirus app - This machine has multiple antivirus apps installed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing - There have been numerous app crashes.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (15-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,1
1 2.6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core
16 GB RAM - At maximum
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 313
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1680 x 1050
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Drives:
disk0 - CT1000MX500SSD1 1.00 TB (Solid State - TRIM: Yes)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - U******d (Journaled HFS+) 999.35 GB (77.84 GB used)
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk0s2 - U******d 999.35 GB (921.25 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: Less than an hour
Configuration Files:
/etc/hosts - Count: 4
Security:
System Status
Gatekeeper Enabled
System Integrity Protection Enabled
Unsigned Files:
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
One 32-bit app
Kernel Extensions:
/Library/Application Support/Malwarebytes/MBAM/Kext
[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.4 - SDK 10.13)
/Library/Application Support/VirtualBox
[Loaded] VBoxDrv.kext (Oracle America, Inc., 5.2.20)
[Loaded] VBoxNetAdp.kext (Oracle America, Inc., 5.2.20)
[Loaded] VBoxNetFlt.kext (Oracle America, Inc., 5.2.20)
[Loaded] VBoxUSB.kext (Oracle America, Inc., 5.2.20)
System Launch Agents:
[Not Loaded] 8 Apple tasks
[Loaded] 189 Apple tasks
[Running] 96 Apple tasks
[Other] One Apple task
System Launch Daemons:
[Not Loaded] 37 Apple tasks
[Loaded] 194 Apple tasks
[Running] 105 Apple tasks
Launch Agents:
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-08-15)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-10-20)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-08-15)
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-09-15)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-20)
Launch Daemons:
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-09-15)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-09-22)
[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-09-15)
[Running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-08-15)
[Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2018-10-19)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-10-20)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-10-18)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-10-19)
User Launch Agents:
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-08-15)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-08-26)
[Running] com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2018-08-09)
[Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2018-10-19)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-20)
[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-08-09)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-08-07)
User Login Items:
iTunesHelper.app (Apple - installed 2018-08-08)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
iTunesHelper (Apple - installed 2018-08-08)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesHelper)
Internet Plug-ins:
FlashPlayer-10.6: 31.0.0.122 (installed 2018-10-14)
Flash Player: 31.0.0.122 (installed 2018-10-14)
QuickTime Plugin: 7.7.3 (installed 2018-07-04)
AdobeAAMDetect: 3.0.0.0 (installed 2018-08-15)
User Internet Plug-ins:
Folx3Plugin: 3.0.1 (installed 2018-10-11)
3rd Party Preference Panes:
Flash Player (installed 2018-09-22)
Time Machine:
Skip System Files:
Mobile backups:
Auto backup: Yes
Volumes being backed up:
U******d: Disk size: 999.35 GB - Disk used: 78.10 GB
Destinations:
S*********1 [Local] (Last used)
Total size: 499.76 GB
Total number of backups: 5
Oldest backup: 2018-10-12 22:39:20
Last backup: 2018-10-19 23:31:29
Performance:
System Load: 1.70 (1 min ago) 2.47 (5 min ago) 1.82 (15 min ago)
Nominal I/O speed: 6.82 MB/s
File system: 29.84 seconds
Write speed: 474 MB/s
Read speed: 487 MB/s
CPU Usage:
Type Overall Individual cores
System 1 % 6 % 0 % 2 % 0 % 2 % 0 % 2 % 0 %
User 2 % 7 % 0 % 3 % 0 % 3 % 0 % 3 % 0 %
Idle 97 % 87 % 100 % 95 % 100 % 96 % 100 % 96 % 100 %
Top Processes by CPU:
Process (count) Source CPU Location
WindowServer Apple 9.22 %
EtreCheckPro Etresoft, Inc. 8.24 %
kernel_task Apple 2.42 %
Adobe CEF Helper (3) Adobe Systems, Inc. 1.00 %
plugin-container (4) Mozilla Corporation 0.60 %
Top Processes by Memory:
Process (count) Source RAM usage Location
plugin-container (4) Mozilla Corporation 1.17 GB
kernel_task Apple 963 MB
firefox Mozilla Corporation 475 MB
EtreCheckPro Etresoft, Inc. 437 MB
mdworker (15) Apple 331 MB
Top Processes by Network Use:
Process Source Input Output Location
firefox Mozilla Corporation 20 KB 3 KB
mDNSResponder Apple 11 KB 11 KB
apsd Apple 4 KB 4 KB
netbiosd Apple 482 B 0 B
Virtual Memory Information:
Available RAM 11.31 GB
Free RAM 7.72 GB
Used RAM 4.69 GB
Cached files 3.59 GB
Swap Used 0 B
Software Installs (past 30 days):
Name Version Install Date
Safari 12.0 2018-09-22
XProtectPlistConfigData 2100 2018-09-30
Gatekeeper Configuration Data 155 2018-09-30
AdBlock 1.10.0 2018-10-09
Adobe Flash Player 31.0.0.122 2018-10-10
Microsoft Office 2016 for Mac 15.41.17120500 2018-10-19
Malwarebytes for Mac 1.0 2018-10-19
Oracle VM VirtualBox 5.2.20 2018-10-19
Diagnostics Information (past 7 days):
2018-10-19 09:02:42 mds_stores CPU
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores
2018-10-17 07:03:22 AdBlock.app CPU
/Applications/AdBlock.app
2018-10-16 01:24:12 helpd Crash (5 times)
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
2018-10-16 01:21:35 SophosScanD.app CPU
/Library/Sophos Anti-Virus/SophosScanD.app
2018-10-16 00:55:03 plugin-container.app Crash (3 times)
/Applications/Firefox.app/Contents/MacOS/plugin-container.app
2018-10-16 00:53:17 cloudd Crash
/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd
*** Terminating app due to uncaught exception 'NSGenericException', reason: 'Failed to step (6922): "select value from Properties where key = ?" - errcode:1b0a, msg:"disk I/O error", size: (null), path:/Users/*/Library/Caches/*/CloudKitMetadata, fs
null)/(null)'
terminating with uncaught exception of type NSException
abort() called
2018-10-16 00:53:14 accountsd Crash
/System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSSetM addObject:]: object cannot be nil'
abort() called
terminating with uncaught exception of type NSException
2018-10-15 09:56:52 Dropbox.app Crash
/Applications/Dropbox.app
End of report
For most of the week the laptop has frozen while browsing, either when going between or opening tabs in any browser or when streaming video.
As of yesterday I've noticed the fans spinning harder for a few min then they settle. I've been doing some research, and removed clean my mac but there is one entry showing up that i cant find. It still shows multiple antivirus software. Not sure what I meant to use regarding antivirus. I come from windows so i'm still breaking habits.
I ran EtreCheckPro and pasted the report below. This the second report I've run. I removed Sophos antivirus as well as CleanMyMac. Also updated VirtualBox. The report is still showing that I have multiple antivirus and there is still an entry for CleanMyMac
Any help would be appreciated.
Specs
MacBook Pro (15-inch, Mid 2012)
2.6 GHz Intel Core i7
16 GB 1600 MHz DDR3
1TB Crucial SSD MX500
Intel HD Graphics 4000/ NVIDIA GeForce GT 650M
EtreCheck version: 5.0.6 (5A017)
Report generated: 2018-10-20 07:02:48
Download EtreCheck from https://etrecheck.com
Runtime: 2:12
Performance: Excellent
Problem: Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
More than one antivirus app - This machine has multiple antivirus apps installed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing - There have been numerous app crashes.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (15-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,1
1 2.6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core
16 GB RAM - At maximum
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 313
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1680 x 1050
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Drives:
disk0 - CT1000MX500SSD1 1.00 TB (Solid State - TRIM: Yes)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - U******d (Journaled HFS+) 999.35 GB (77.84 GB used)
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk0s2 - U******d 999.35 GB (921.25 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: Less than an hour
Configuration Files:
/etc/hosts - Count: 4
Security:
System Status
Gatekeeper Enabled
System Integrity Protection Enabled
Unsigned Files:
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
One 32-bit app
Kernel Extensions:
/Library/Application Support/Malwarebytes/MBAM/Kext
[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.4 - SDK 10.13)
/Library/Application Support/VirtualBox
[Loaded] VBoxDrv.kext (Oracle America, Inc., 5.2.20)
[Loaded] VBoxNetAdp.kext (Oracle America, Inc., 5.2.20)
[Loaded] VBoxNetFlt.kext (Oracle America, Inc., 5.2.20)
[Loaded] VBoxUSB.kext (Oracle America, Inc., 5.2.20)
System Launch Agents:
[Not Loaded] 8 Apple tasks
[Loaded] 189 Apple tasks
[Running] 96 Apple tasks
[Other] One Apple task
System Launch Daemons:
[Not Loaded] 37 Apple tasks
[Loaded] 194 Apple tasks
[Running] 105 Apple tasks
Launch Agents:
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-08-15)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-10-20)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-08-15)
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-09-15)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-20)
Launch Daemons:
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-09-15)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-09-22)
[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-09-15)
[Running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-08-15)
[Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2018-10-19)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-10-20)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-10-18)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-10-19)
User Launch Agents:
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-08-15)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-08-26)
[Running] com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2018-08-09)
[Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2018-10-19)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-20)
[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-08-09)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-08-07)
User Login Items:
iTunesHelper.app (Apple - installed 2018-08-08)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
iTunesHelper (Apple - installed 2018-08-08)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesHelper)
Internet Plug-ins:
FlashPlayer-10.6: 31.0.0.122 (installed 2018-10-14)
Flash Player: 31.0.0.122 (installed 2018-10-14)
QuickTime Plugin: 7.7.3 (installed 2018-07-04)
AdobeAAMDetect: 3.0.0.0 (installed 2018-08-15)
User Internet Plug-ins:
Folx3Plugin: 3.0.1 (installed 2018-10-11)
3rd Party Preference Panes:
Flash Player (installed 2018-09-22)
Time Machine:
Skip System Files:
Mobile backups:
Auto backup: Yes
Volumes being backed up:
U******d: Disk size: 999.35 GB - Disk used: 78.10 GB
Destinations:
S*********1 [Local] (Last used)
Total size: 499.76 GB
Total number of backups: 5
Oldest backup: 2018-10-12 22:39:20
Last backup: 2018-10-19 23:31:29
Performance:
System Load: 1.70 (1 min ago) 2.47 (5 min ago) 1.82 (15 min ago)
Nominal I/O speed: 6.82 MB/s
File system: 29.84 seconds
Write speed: 474 MB/s
Read speed: 487 MB/s
CPU Usage:
Type Overall Individual cores
System 1 % 6 % 0 % 2 % 0 % 2 % 0 % 2 % 0 %
User 2 % 7 % 0 % 3 % 0 % 3 % 0 % 3 % 0 %
Idle 97 % 87 % 100 % 95 % 100 % 96 % 100 % 96 % 100 %
Top Processes by CPU:
Process (count) Source CPU Location
WindowServer Apple 9.22 %
EtreCheckPro Etresoft, Inc. 8.24 %
kernel_task Apple 2.42 %
Adobe CEF Helper (3) Adobe Systems, Inc. 1.00 %
plugin-container (4) Mozilla Corporation 0.60 %
Top Processes by Memory:
Process (count) Source RAM usage Location
plugin-container (4) Mozilla Corporation 1.17 GB
kernel_task Apple 963 MB
firefox Mozilla Corporation 475 MB
EtreCheckPro Etresoft, Inc. 437 MB
mdworker (15) Apple 331 MB
Top Processes by Network Use:
Process Source Input Output Location
firefox Mozilla Corporation 20 KB 3 KB
mDNSResponder Apple 11 KB 11 KB
apsd Apple 4 KB 4 KB
netbiosd Apple 482 B 0 B
Virtual Memory Information:
Available RAM 11.31 GB
Free RAM 7.72 GB
Used RAM 4.69 GB
Cached files 3.59 GB
Swap Used 0 B
Software Installs (past 30 days):
Name Version Install Date
Safari 12.0 2018-09-22
XProtectPlistConfigData 2100 2018-09-30
Gatekeeper Configuration Data 155 2018-09-30
AdBlock 1.10.0 2018-10-09
Adobe Flash Player 31.0.0.122 2018-10-10
Microsoft Office 2016 for Mac 15.41.17120500 2018-10-19
Malwarebytes for Mac 1.0 2018-10-19
Oracle VM VirtualBox 5.2.20 2018-10-19
Diagnostics Information (past 7 days):
2018-10-19 09:02:42 mds_stores CPU
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores
2018-10-17 07:03:22 AdBlock.app CPU
/Applications/AdBlock.app
2018-10-16 01:24:12 helpd Crash (5 times)
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
2018-10-16 01:21:35 SophosScanD.app CPU
/Library/Sophos Anti-Virus/SophosScanD.app
2018-10-16 00:55:03 plugin-container.app Crash (3 times)
/Applications/Firefox.app/Contents/MacOS/plugin-container.app
2018-10-16 00:53:17 cloudd Crash
/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd
*** Terminating app due to uncaught exception 'NSGenericException', reason: 'Failed to step (6922): "select value from Properties where key = ?" - errcode:1b0a, msg:"disk I/O error", size: (null), path:/Users/*/Library/Caches/*/CloudKitMetadata, fs
null)/(null)'terminating with uncaught exception of type NSException
abort() called
2018-10-16 00:53:14 accountsd Crash
/System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSSetM addObject:]: object cannot be nil'
abort() called
terminating with uncaught exception of type NSException
2018-10-15 09:56:52 Dropbox.app Crash
/Applications/Dropbox.app
End of report