macOS Crashing During Sleep

[jutting]

I have a 7 year old iMac with the following specifications:

Retina 4K, 21.5 inch Display, 2017

Processor 3.6 GHz Quad-Core Intel Core i7

Graphics Radeon Pro 560 4 GB

Memory 32 GB 2400 MHz DDR4

It has a 500 GB SSD Internal HDD

I have installed macOS Ventura 13.6.6

In the past few days I have had difficulty with my iMac not waking up from Sleep Mode, this happens infrequently and the longer the iMac has been sleeping the more likely that this will occur.

I have also had trouble starting the iMac with the Power Button, it can take several attempts to finally get it booted up and running.

When the iMac is in usage there are no noticeable problems.

I have tried using the following remedial measures:

Reset VRAM

Reset SMC/PMU

Unplugged ALL devices attached/connected to the iMac and unplugged the iMac from the power supply for 10 to 15 minutes before restarting with NOTHING connected to it at all.

I have run the Apple Diagnostics Tool, which did not find any hardware issues or other technical problems.

I have made a bootable installer USB Drive using macOS Ventura 13.6.6 and used this to completely erase my iMac and perform a fresh clean install of the operating system.

I left the iMac in its unmodified "virginal" state with no apps installed(only default macOS apps) and made absolutely ZERO changes to its configuration.

Yet despite doing all this my problems persist.

I have made a copy of the Problem Report for macOS which is generated on booting up the iMac and is sent to Apple, here it is in full.

panic(cpu 4 caller 0xffffff7fa1478dfa): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine.cpp:345
Panicked task 0xffffff8b773bc478: 10 threads: pid 155: WindowServer
Backtrace (CPU 4), panicked thread: 0xffffff8b74893598, Frame : Return Address
0xfffffffbddb73470 : 0xffffff800b86fc7d
0xfffffffbddb734c0 : 0xffffff800b9c4294
0xfffffffbddb73500 : 0xffffff800b9b3da7
0xfffffffbddb73550 : 0xffffff800b810971
0xfffffffbddb73570 : 0xffffff800b86ff5d
0xfffffffbddb73660 : 0xffffff800b86f607
0xfffffffbddb736c0 : 0xffffff800bfdad7b
0xfffffffbddb737b0 : 0xffffff7fa1478dfa
0xfffffffbddb737c0 : 0xffffff7fa142f27c
0xfffffffbddb737f0 : 0xffffff7fa146acbb
0xfffffffbddb73850 : 0xffffff7fa15e1bec
0xfffffffbddb73990 : 0xffffff7fa15cc237
0xfffffffbddb73a20 : 0xffffff7fa15d7653
0xfffffffbddb73a40 : 0xffffff7fa15dc3fb
0xfffffffbddb73ad0 : 0xffffff7f8c38ed30
0xfffffffbddb73b00 : 0xffffff7fa15d2156
0xfffffffbddb73b90 : 0xffffff800bee053c
0xfffffffbddb73bf0 : 0xffffff800bf50714
0xfffffffbddb73c70 : 0xffffff800b97064b
0xfffffffbddb73cc0 : 0xffffff800b84a09a
0xfffffffbddb73d60 : 0xffffff800b860e52
0xfffffffbddb73dd0 : 0xffffff800b8614d7
0xfffffffbddb73ef0 : 0xffffff800b9996c3
0xfffffffbddb73fa0 : 0xffffff800b810dd6
      Kernel Extensions in backtrace:
         com.apple.iokit.IOGraphicsFamily(597.0)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fa15c1000->0xffffff7fa15effff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[A4741D9F-2EAF-36E6-9023-084BA29EE1FE]@0xffffff800e2b5000->0xffffff800e2e6fff
         com.apple.iokit.IOAcceleratorFamily2(475.40.6)[5CEA519D-44FC-30EB-8622-2394570EBDD4]@0xffffff7fa1420000->0xffffff7fa148afff
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[8922A76A-AF7C-3A2B-AA5C-D1A1895B9028]@0xffffff800ce05000->0xffffff800ce38fff
            dependency: com.apple.iokit.IOGraphicsFamily(597)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fa15c1000->0xffffff7fa15effff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[A4741D9F-2EAF-36E6-9023-084BA29EE1FE]@0xffffff800e2b5000->0xffffff800e2e6fff
            dependency: com.apple.iokit.IOReportFamily(47)[491DDA55-D371-3A28-9A77-C28DB013D8AE]@0xffffff800e2f7000->0xffffff800e2f9fff
            dependency: com.apple.iokit.IOSurface(336.60.1)[CEE7530A-8DE3-30C6-9EE3-EC791D0A2CAC]@0xffffff800e419000->0xffffff800e441fff
         com.apple.kext.AMDFramebuffer(4.1.4)[DD3C279A-BB54-33A3-8132-898C7695F937]@0xffffff7f8c38e000->0xffffff7f8c3b2fff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[D342E754-A422-3F44-BFFB-DEE93F6723BC]@0xffffff800de45000->0xffffff800de46fff
            dependency: com.apple.iokit.IOGraphicsFamily(597)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fa15c1000->0xffffff7fa15effff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[A4741D9F-2EAF-36E6-9023-084BA29EE1FE]@0xffffff800e2b5000->0xffffff800e2e6fff
            dependency: com.apple.kext.AMDSupport(4.1.4)[38358B5A-041C-39E9-AC7A-91F8F2253476]@0xffffff7fa026c000->0xffffff7fa0330fff

Process name corresponding to current thread (0xffffff8b74893598): WindowServer

Mac OS version:
22G630

Kernel version:
Darwin Kernel Version 22.6.0: Mon Feb 19 19:48:53 PST 2024; root:xnu-8796.141.3.704.6~1/RELEASE_X86_64
Kernel UUID: 8FA1B0A8-5DC1-3601-9D60-FC75DBA31F21
roots installed: 0
KernelCache slide: 0x000000000b400000
KernelCache base:  0xffffff800b600000
Kernel slide:      0x000000000b4dc000
Kernel text base:  0xffffff800b6dc000
__HIB  text base: 0xffffff800b500000
System model name: iMac18,2 (Mac-77F17D7DA9285301)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 8178317549
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x00000001e7773bc5
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x0000000db5121244 0x0000000000000000
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Zone info:
  Zone map: 0xffffff803fa53000 - 0xffffffa03fa53000
  . PGZ   : 0xffffff803fa53000 - 0xffffff8043a54000
  . VM    : 0xffffff8043a54000 - 0xffffff850fd87000
  . RO    : 0xffffff850fd87000 - 0xffffff86a93ed000
  . GEN0  : 0xffffff86a93ed000 - 0xffffff8b75720000
  . GEN1  : 0xffffff8b75720000 - 0xffffff9041a53000
  . GEN2  : 0xffffff9041a53000 - 0xffffff950dd86000
  . GEN3  : 0xffffff950dd86000 - 0xffffff99da0b9000
  . DATA  : 0xffffff99da0b9000 - 0xffffffa03fa53000
  Metadata: 0xffffffdbb6a08000 - 0xffffffdbd6a08000
  Bitmaps : 0xffffffdbd6a08000 - 0xffffffdbdca08000
  Extra   : 0 - 0

last started kext at 7301327168: >AGPM    131 (addr 0xffffff7fa0566000, size 126976)
loaded kexts:
>AGPM    131
>X86PlatformShim    1.0.0
>!APlatformEnabler    2.7.0d0
>!AUpstreamUserClient    3.6.9
@kext.AMDFramebuffer    4.1.4
@filesystems.autofs    3.0
@kext.AMDRadeonX4000    4.1.4
>!AHDAHardwareConfigDriver    440.2
@kext.AMDRadeonServiceManager    4.1.4
>!AHDA    440.2
>!AGraphicsDevicePolicy    7.1.19
@UVCService    1
@AGDCPluginDisplayMetrics    7.1.19
>!AGFXHDA    240.1
>pmtelemetry    1
@filesystems.nfs    1
|IOUserEthernet    1.0.1
>usb.!UUserHCI    1
>!A!IPCHPMC    2.0.1
>eficheck    1
>!AHV    1
>!ADiskImages2    198.100.13
>!A!ISlowAdaptiveClocking    4.0.0
>!AFIVRDriver    4.1.0
>AGDCBacklightControl    7.1.19
@kext.AMD9500!C    4.1.4
>!ASMCLMU    212
>!AThunderboltIP    4.0.3
>!A!IKBLGraphics    20.0.7
>ACPI_SMC_PlatformPlugin    1.0.0
>!A!IKBLGraphicsFramebuffer    20.0.7
>!ABacklight    180.8
>!AMCCSControl    1.16
|SCSITaskUserClient    482.120.2
>!UMass!SInterfaceNub    554
>!AFileSystemDriver    3.0.1
@filesystems.tmpfs    1
@filesystems.lifs    1
@filesystems.hfs.kext    627.100.6
@BootCache    40
@!AFSCompression.!AFSCompressionTypeZlib    1.0.0
@!AFSCompression.!AFSCompressionTypeDataless    1.0.0d1
@filesystems.apfs    2142.140.9
>!ASDXC    3.4.3
|!ABCM5701Ethernet    11.0.0
>AirPort.BrcmNIC    1400.1.1
>!AAHCIPort    378
@private.KextAudit    1.0
>!AACPIButtons    6.1
>!ARTC    2.0.1
>!ASMBIOS    2.1
>!AACPIEC    6.1
>!AAPIC    1.7
$!AUserConsent    1
@!ASystemPolicy    2.0.0
@nke.applicationfirewall    404
|IOKitRegistryCompatibility    1
|EndpointSecurity    1
@Dont_Steal_Mac_OS_X    7.0.0
@kec.Compression    1
@kec.!AEncryptedArchive    1
@kext.AMDRadeonX4200HWLibs    1.0
>DspFuncLib    440.2
@kext.OSvKernDSPLib    530
@kext.AMDRadeonX4000HWServices    4.1.4
>!AGraphicsControl    7.1.19
>!UAudio    560.2
>!AAudioClockLibs    240.1
>!AHDA!C    440.2
|IOHDA!F    440.2
|IOAudio!F    440.2
@vecLib.kext    1.2.0
@kext.triggers    1.0
>IOHIDPowerSource    1
>!ACallbackPowerSource    1
|IO!BSerialManager    9.0.0
|IO!BPacketLogger    9.0.0
|IO!BHost!CUSBTransport    9.0.0
|IO!BHost!CUARTTransport    9.0.0
|IO!BHost!CTransport    9.0.0
>IO!BHost!CPCIeTransport    9.0.0
|IOAVB!F    1140.6
>!ASMBusPCI    1.0.14d1
|CSR!BHost!CUSBTransport    9.0.0
|Broadcom!BHost!CUSBTransport    9.0.0
|Broadcom!B20703USBTransport    9.0.0
>!ARSMChannel    1
|IORSM!F    1
>!AIPAppender    1.0
@!AGPUWrangler    7.1.19
|IOSlowAdaptiveClocking!F    1.0.0
@kext.AMDSupport    4.1.4
>!AThunderboltEDMSink    5.0.3
>!AThunderboltDPOutAdapter    8.5.1
@plugin.IOgPTPPlugin    1150.2
>IOPlatformPluginLegacy    1.0.0
>X86PlatformPlugin    1.0.0
>IOPlatformPlugin!F    6.0.0d8
|IOAccelerator!F2    475.40.6
@!AGraphicsDeviceControl    7.1.19
>!ABacklightExpert    1.1.0
|IONDRVSupport    597
|IOGraphics!F    597
>!ASMBus!C    1.0.18d1
>driverkit.serial    6.0.0
|IOSerial!F    11
>usb.IOUSBHostHIDDevice    1.2
>usb.cdc    5.0.0
>usb.networking    5.0.0
>usb.!UHostCompositeDevice    1.2
>!AThunderboltPCIDownAdapter    4.1.1
>!AThunderboltDPInAdapter    8.5.1
>!AThunderboltDPAdapter!F    8.5.1
>!AHPM    3.4.4
>!A!ILpssI2C!C    3.0.60
>!A!ILpssI2C    3.0.60
>!A!ILpssDmac    3.0.60
>!ABSDKextStarter    3
|IOSurface    336.60.1
@filesystems.hfs.encodings.kext    1
>!ASyntheticGame!C    10.7.1
>!AXsanScheme    3
>!AThunderboltNHI    7.2.81
|IOThunderbolt!F    9.3.3
|IO80211!FLegacy    1200.12.2b1
>corecapture    1.0.4
|IONVMe!F    2.1.0
|IOAHCI!F    301.100.1
>!A!ILpssGspi    3.0.60
>usb.!UXHCIPCI    1.2
>usb.!UXHCI    1.2
>usb.!UHostPacketFilter    1.0
|IOUSB!F    900.4.2
>!AEFINVRAM    2.1
>!AEFIRuntime    2.1
|IOSMBus!F    1.1
|IOHID!F    2.0.0
|IOTimeSync!F    1150.2
|IOSkywalk!F    1.0
>mDNSOffloadUserClient    1.0.1b8
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>DiskImages    493.0.0
|IO!B!F    9.0.0
|IOReport!F    47
$quarantine    4
$sandbox    300.0
[USER=381322]@Kext[/USER].!AMatch    1.0.0d1
>!ASSE    1.0
>!AKeyStore    2
>!UTDM    554
|IOUSBMass!SDriver    235.140.2
|IOSCSIBlockCommandsDevice    482.120.2
|IO!S!F    2.1
|IOSCSIArchitectureModel!F    482.120.2
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!ACyrus    1
>!AMobileFileIntegrity    1.0.5
$!AImage4    5.0.0
@kext.CoreTrust    1
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>!UHostMergeProperties    1.2
>usb.!UCommon    1.0
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|IOPCI!F    2.9
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>watchdog    1
@kec.pthread    1
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I hope somebody here can understand what is being documented in that report and advise if there is a way to fix this.

I fully know my iMac is getting long in the tooth at approximately 7 years of age.

If a repair or replacement of a component can be done at a reasonable cost, I would strongly consider that option as I would like to keep it alive for a while longer. My financial situation means I need more to time to save enough funds for a replacement.

I do hope this aging desktop iMac can be saved.

 

[Bigwaff]

In the past few days I have had difficulty with my imac not waking up from Sleep Mode, this happens infrequently and the longer the imac has been sleeping the more likely that this will occur.

I have also had trouble starting the imac with the Power Button, it can take several attempts to finally get it booted up and running.

Is your iMac plugged into the wall or into a surge protector?

 

[jutting]

My iMac is plugged directly into the wall and there is NO surge protector used.

I am desperately trying to understand what is causing this issue, hopefully this can be fixed for little or no cost. I really don't wish to spend too much on an 7 year old ageing iMac that is due for retirement soon.

I have been carefully cutting expenditures on everything. I have about 3/4 the cost of a new iMac saved and now this happens.

If I can keep this 7 year old iMac alive for a few more months everything will work out fine.

 

[Bigwaff]

My iMac is plugged directly into the wall and there is NO surge protector used.

Get a surge protector and set your iMac to not sleep.

 

[jutting]

Hi,

I have done both things you advised and noticed no improvement at all to this problem.

 

[bogdanw]

panic(cpu 4 caller 0xffffff7fa1478dfa): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine.cpp:345

Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(597.0)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fa15c1000-

The report might indicate a GPU/display problem.
You could try different sleep settings or just turn it off.

 

[jutting]

The report might indicate a GPU/display problem.
You could try different sleep settings or just turn it off.

I have been posting on the Apple Support Community forums, I was advised to run EtreCheckPro.

The guys stated the results indicated possible failure of the iMac graphics card. This was confirmed by internet searches which said that graphics card failures can indeed causing iMac Sleep and Start up issues.

I contacted over 6 authorized Apple Repairers and they all quoted a ballpark rough estimate of over AUD$600 to replace the graphics card in my iMac.

I am simply not prepared to spend that much on an ageing 7 year old iMac.

So it's time to get a nice brand new entry level iMac with the M3 chip and larger display.

 

[Miles Fu]

I have a 2019 intel i9 MBP 16', had similar problem as yours when using Ventura , the problem drove me crazy because I never knew when the problem would happen. then I decided to upgrade to Sonoma, no more same issue happened.

hope this will be a good news for you.

 

[jutting]

Hi,

macOS Somona could NOT be installed because my desktop iMac is a 2017 model and Apple clearly stated doesn't meet the requirements for Somona to be installed.

Unfortunately further diagnostic testing revealed a failing Graphics Card, which I was quoted would cost more than AUD$600 to replaced.

I was unwilling to pay the large amount as my ageing iMac is 7 years old and decided to purchase a brand new entry level desktop iMac with the M3 chip

In Apples testing a 2023 iMac with the M3 chip was compared to a 2019 iMac and in many aspects performance was 4X better.

I have been using my new iMac for a few days now and I know from personal usage those claims are 100% true.

I am so glad I made this choice, the M3 chip makes everything so much faster and responsive.

 

[Miles Fu]

Hi,

macOS Somona could NOT be installed because my desktop iMac is a 2017 model and Apple clearly stated doesn't meet the requirements for Somona to be installed.

Unfortunately further diagnostic testing revealed a failing Graphics Card, which I was quoted would cost more than AUD$600 to replaced.

I was unwilling to pay the large amount as my ageing iMac is 7 years old and decided to purchase a brand new entry level desktop iMac with the M3 chip

In Apples testing a 2023 iMac with the M3 chip was compared to a 2019 iMac and in many aspects performance was 4X better.

I have been using my new iMac for a few days now and I know from personal usage those claims are 100% true.

I am so glad I made this choice, the M3 chip makes everything so much faster and responsive.

Happy for you! New M chips are much faster and cooler than intel versions. I bought an M1 Pro MBP for my kid and could feel the difference from the first minute I did the SW installation.