One of my email accounts is served by Comcast. When setting up the account in Mail it automatically added folders I have no interest in using. I try to delete them but it turns out they are “reserved” folders on Comcast so the action fails. Am I stuck with these or is there a method to remove them?
Here are the unwanted folders pushed by Comcast
![00 Unwanted folders Comcast IMAP.png]( "00 Unwanted folders Comcast IMAP.png")
Right-click on Chats to delete it
![01 Right click to delete Chats.png]( "01 Right click to delete Chats.png")
Mail app usual warning
![02 Delete mailbox Chats.png]( "02 Delete mailbox Chats.png")
Confirm delete results in failure
![03 Chats could not be deleted.png]( "03 Chats could not be deleted.png")
This is usually a sign that the folder does not exist in the mail account on the server. Mail says “delete this” and the server says “nothing to delete” so Mail falls to “can’t delete nothing”.
There is a known trick where you login to the mail server, create the missing folder, then return to Mail app and delete it. Because there is then a match, the delete action succeeds. So I tried that…
Comcast’s default folders
![04 Default folders Comcast IMAP.png]( "04 Default folders Comcast IMAP.png")
Create a new folder named Chats
![05 Create new folder Chats on Comcast.png]( "05 Create new folder Chats on Comcast.png")
Press OK and systems says uh-uh that’s a reserved folder
![06 Chats is reserved.png]( "06 Chats is reserved.png")
Same thing happens with the other two folders.
Although they are invisible in the main mail folder, I suppose these 3 folders must be buried in other tabs visible from Comcast’s webmail interface — notably Address Book and Text Messaging. I looked but didn’t see a way to make them go away.
![07 Comcast tabs.png]( "07 Comcast tabs.png")
So here I am wondering if any of you have encountered this problem and found a solution?
Here are the unwanted folders pushed by Comcast
Right-click on Chats to delete it
Mail app usual warning
Confirm delete results in failure
This is usually a sign that the folder does not exist in the mail account on the server. Mail says “delete this” and the server says “nothing to delete” so Mail falls to “can’t delete nothing”.
There is a known trick where you login to the mail server, create the missing folder, then return to Mail app and delete it. Because there is then a match, the delete action succeeds. So I tried that…
Comcast’s default folders
Create a new folder named Chats
Press OK and systems says uh-uh that’s a reserved folder
Same thing happens with the other two folders.
Although they are invisible in the main mail folder, I suppose these 3 folders must be buried in other tabs visible from Comcast’s webmail interface — notably Address Book and Text Messaging. I looked but didn’t see a way to make them go away.
So here I am wondering if any of you have encountered this problem and found a solution?
