I'm sure he was thinking, "I like money".What was he thinking? Serious question.
I only surmise that there is some leniency from managers when it comes to delivering an exceptional customer service experience.
KNOWING the phone is a counterfeit is very different than SUSPECTING it is.
It seems that you might be assuming that the phones were easily determined to be fake, with no room for uncertainty.I doubt that leniency would apply to potentially counterfeit products - otherwise, why would they even check on that? Counterfeit products are a highly serious, criminal issue. This isn't the same thing as, say, giving the customer the benefit of the doubt about how damage occurred, etc.
That's why I said if they knew it was reported as counterfeit. If so, then they need to get a 2nd opinion from someone who has the final say. It's not like they even have to tell the customer that. They can do it discreetly. "I'll be right back, sir, I just need to check on something".
Probably thought they could get a not insignificant chunk of side money for relatively small risk since a large company like Apple would just eat the cost rather than investigate. I doubt this person is the main culprit though. There are probably operations around the world and these are the only ones they could track down in the U.S. while the main instigators are in Hong Kong.I would like to know what the original thought process was behind this? Because he came to the US to study, ended up getting residency and did this.
It seems that you might be assuming that the phones were easily determined to be fake, with no room for uncertainty.
GoodAccording to the DOJ news release, they're Chinese nationals, so at some point they'll be deported.
That's not how Apple Store repair works. They run a software check to determine if a phone is real and damage free (impossible to do with a bricked phone) so the only thing they could do to check for the legitimacy is the serial/IMEI and see if the outer shell looks like an authentic unit. Repairs, especially for bricked phones, are likely shipped to repair centers rather than fixed in-store and customers would just be handed a new unit. So by the time Apple can verify it's a fake, it's already too late to reject the repair or track down the customer.And that should be up to the discretion of someone with the authority to decide (i.e. a store manager), not a sales/repair associate.
That's not how Apple Store repair works. They run a software check to determine if a phone is real and damage free (impossible to do with a bricked phone) so the only thing they could do to check for the legitimacy is the serial/IMEI and see if the outer shell looks like an authentic unit. Repairs, especially for bricked phones, are likely shipped to repair centers rather than fixed in-store and customers would just be handed a new unit. So by the time Apple can verify it's a fake, it's already too late to reject the repair or track down the customer.
I'm surprised they are not being deported. It does not indicate if they are a US citizen or still on a green card, but when I lived overseas, had I done something like this, I would surely have been deported after serving time.
It’s such a wasted opportunity though. You know how many people are waiting for years to migrate to the US and can’t make any progress? The worst part is this adds an extra layer of scrutiny for anyone from his region intending to study in the US.Probably thought they could get a not insignificant chunk of side money for relatively small risk since a large company like Apple would just eat the cost rather than investigate. I doubt this person is the main culprit though. There are probably operations around the world and these are the only ones they could track down in the U.S. while the main instigators are in Hong Kong.
I don’t think this is common to affect immigration policy. Besides, it sounds like he already got his green card when he decided to do this, so it’s not like he was trying to study in the US or get PR just to do these scams.It’s such a wasted opportunity though. You know how many people are waiting for years to migrate to the US and can’t make any progress? The worst part is this adds an extra layer of scrutiny for anyone from his region intending to study in the US.
Fair enough. ? I can leave it at that. ✌️And that should be up to the discretion of someone with the authority to decide (i.e. a store manager), not a sales/repair associate.
You think he has $2M sitting around? He’s not going to pay it anyway.If he is deported he will never pay the judgement.