HI Guys,
I purchased a Brand New MacBookPro 15Inch 2018 model in November 2018 at a local store in Hyderabad, India. As usual just like other apple products, i had to pay 1.5x times what it costs in the USA.
The laptop was used as a desktop replacement and hence never moved from its place on my workdesk. Also, i close the laptop lid/screen just once in 2 weeks apprx.
i started seeing a small gap between bottom and top of laptop (which kept increasing with time) when the lid was closed, around 4 months ago. I disregarded it as something to-do with my keyboard cover.
However 3 weeks ago, when the gap kept increasing even when i removed my keyboard cover i decided to inspect it closer and then i discovered the bottom part of the laptop was popping out.
I immediately took it to the store where i purchased it and they said the battery has bulged and i have to visit a service center. However, when i visited the service center they said i have to book an appointment online for service consultation at locate.apple.com or via the apple support app.
As of today im still trying to get an appointment for service consultation, as everytime i try to reserve an appointment it shows "NO SLOTS AVAILABLE CURRENTLY" ( https://www.screencast.com/t/UPOoSrR0ra8 )
Also, the service center guy who told me to book an appointment online told me that my laptop is out of warranty (expired nov 2019) and i have to bear the expenses for new parts.
The MBP might have started developing the issue well within warranty. i feel like i was sold a defective product and apple is not willing to lend its customer what its due.
Images of the MBP:
I purchased a Brand New MacBookPro 15Inch 2018 model in November 2018 at a local store in Hyderabad, India. As usual just like other apple products, i had to pay 1.5x times what it costs in the USA.
The laptop was used as a desktop replacement and hence never moved from its place on my workdesk. Also, i close the laptop lid/screen just once in 2 weeks apprx.
i started seeing a small gap between bottom and top of laptop (which kept increasing with time) when the lid was closed, around 4 months ago. I disregarded it as something to-do with my keyboard cover.
However 3 weeks ago, when the gap kept increasing even when i removed my keyboard cover i decided to inspect it closer and then i discovered the bottom part of the laptop was popping out.
I immediately took it to the store where i purchased it and they said the battery has bulged and i have to visit a service center. However, when i visited the service center they said i have to book an appointment online for service consultation at locate.apple.com or via the apple support app.
As of today im still trying to get an appointment for service consultation, as everytime i try to reserve an appointment it shows "NO SLOTS AVAILABLE CURRENTLY" ( https://www.screencast.com/t/UPOoSrR0ra8 )
Also, the service center guy who told me to book an appointment online told me that my laptop is out of warranty (expired nov 2019) and i have to bear the expenses for new parts.
The MBP might have started developing the issue well within warranty. i feel like i was sold a defective product and apple is not willing to lend its customer what its due.
Images of the MBP:
