I am so ticked. I bought my MBP July 3. On Aug 18 it died and was sent back to Apple and they replaced the logic board. Today, I was working on my MBP, closed closed the lid to carry it down the hall, walked about 20 feet, set it down on a table and opened the lid. Much to my surprise, the LCD was cracked and it is impossible to use. I nearly had a heart attack. I have never dropped, bumped, scratched, jarred, hit or jabbed my MBP in any way. I saved for a couple of months for this baby, and on a teacher's salary, that's no easy task.
Of course I ran right to the genius bar, waited over an hour because they had no appts left and I had to be on "standby" (which seemed to annoy the Genius guys). So I flip open the lid and the genius laughed -- he said he hasn't seen a cracked LCD like that in a long while. I didn't find that particularly funny. He basically handed it back to me and said there was nothing they could do. I spoke to the manager and he also found it quite humorous. All he would say is that I can call Customer Relations and see if they will do anything. And of course, Customer Relations said it was my fault and buh-bye. The guy said Apple does thorough tests on their screens to make sure they withstand any abuse, cracks and general wear and tear. He then explained that it's been Apple's policy to not cover any screen cracks due to this thorough testing.
I am ticked beyond belief. I didn't do a single thing to crack that lcd. I mean nothing. I take such good care of that computer that people make fun of me. I looked all over the place, thinking that maybe a paperclip or staple got stuck in there -- why I don't know -- but you never know. Nothing. No dust even.
I had a Powerbook for years and NEVER ONCE had a single repair. I buy my brand new MBP and have two huge issues in as many months. I am annoyed that the Genuis guys blew this off as a "we never cover this no matter what" issue when I told them numerous times I have never damaged a single computer I have owned. It's like they figured I was just feeding them a line of garbage -- Oh, here's another one of these customers trying to get a free repair for damage they caused.
Is my only option to bite it and get a new screen myself?
Of course I ran right to the genius bar, waited over an hour because they had no appts left and I had to be on "standby" (which seemed to annoy the Genius guys). So I flip open the lid and the genius laughed -- he said he hasn't seen a cracked LCD like that in a long while. I didn't find that particularly funny. He basically handed it back to me and said there was nothing they could do. I spoke to the manager and he also found it quite humorous. All he would say is that I can call Customer Relations and see if they will do anything. And of course, Customer Relations said it was my fault and buh-bye. The guy said Apple does thorough tests on their screens to make sure they withstand any abuse, cracks and general wear and tear. He then explained that it's been Apple's policy to not cover any screen cracks due to this thorough testing.
I am ticked beyond belief. I didn't do a single thing to crack that lcd. I mean nothing. I take such good care of that computer that people make fun of me. I looked all over the place, thinking that maybe a paperclip or staple got stuck in there -- why I don't know -- but you never know. Nothing. No dust even.
I had a Powerbook for years and NEVER ONCE had a single repair. I buy my brand new MBP and have two huge issues in as many months. I am annoyed that the Genuis guys blew this off as a "we never cover this no matter what" issue when I told them numerous times I have never damaged a single computer I have owned. It's like they figured I was just feeding them a line of garbage -- Oh, here's another one of these customers trying to get a free repair for damage they caused.
Is my only option to bite it and get a new screen myself?
