iPhone XS Max Music distortion XS Max

[Indigovalley]

I listen to music with my phone and I've noticed on my new XS Max that there is audible buzzy distortion on the right channel when playing music. Its most obvious when playing rock or pop type music but I've also heard it on classical music that is louder. If you set the EQ to "Flat" rather than "Off" it helps somewhat but its still there. I didn't experience this with my iPhone 8 Plus at all. I've tried other headphones (I have Bose SoundTrue, Sennheiser and also Sony) and you can hear it on all of them. I've also tried a new headphone adapter cable (Apple brand) and that didn't help. Has anyone else had this issue? Can I exchange the phone for this defect?

 

[Pipper99]

I haven’t experienced the issue, but you can return or exchange the phone for any reason within the first 14 days.

 

[Dld23]

I listen to music with my phone and I've noticed on my new XS Max that there is audible buzzy distortion on the right channel when playing music. Its most obvious when playing rock or pop type music but I've also heard it on classical music that is louder. If you set the EQ to "Flat" rather than "Off" it helps somewhat but its still there. I didn't experience this with my iPhone 8 Plus at all. I've tried other headphones (I have Bose SoundTrue, Sennheiser and also Sony) and you can hear it on all of them. I've also tried a new headphone adapter cable (Apple brand) and that didn't help. Has anyone else had this issue? Can I exchange the phone for this defect?

Yeah. Manufacturer warranty for a year contact apple should be first step