New Apple Watch Ultra - is my screen shifting?

[Rewind80]

I have noticed in certain light today, that my Apple Watch Ultra has what looks like a dotted line around the top of the screen where it meets the bezel.

I have tried to take a couple of photos but it is very hard to get a good photo that shows the problem. In the photo showing the whole display, it is the top left curver where it is visible. In the other photo (apologies for it being blurry!) it runs the width of the bezel. It looks as if whatever behind the screen is showing slightly. The rest of the screen looks okay although there might be a similar thing (but smaller) at the bottom of the screen.

I am in the UK and only bought it brand new from Costco about 4 weeks ago. I am wondering if I should take it in to my local Authorised Reseller or whether this is not a defect?

Thanks.

 

[jetsam]

I have noticed in certain light today, that my Apple Watch Ultra has what looks like a dotted line around the top of the screen where it meets the bezel. I have tried to take a couple of photos but it is very hard to get a good photo that shows the problem. It looks as if whatever behind the screen is showing slightly. The rest of the screen looks okay although there might be a similar thing (but smaller) at the bottom of the screen.

I am in the UK and only bought it brand new from Costco about 4 weeks ago. I am wondering if I should take it in to my local Authorised Reseller or whether this is not a defect?

Thanks.

Does Costco UK have the same 90 day return policy that Costco US has? If so, return it and get another one.

 

[iStorm]

Does Costco UK have the same 90 day return policy that Costco US has? If so, return it and get another one.

Yes, was just going to say the same thing. Just return it to Costco and get a new one.

What is Costco’s customer satisfaction guarantee and returns policy?

customercare.costco.co.uk

 

[Rewind80]

I am having a webchat with Costco at the moment. If I do swap it out, do I have to start again with all of my Health stuff etc.?

 

[iStorm]

I am having a webchat with Costco at the moment. If I do swap it out, do I have to start again with all of my Health stuff etc.?

No. Unpair it from your phone and it'll create a backup. Then restore the backup when setting up the new one.

 

[Rewind80]

As it's an Apple product, they don't offer a returns to the Warehouse (I purchased online) neither do they offer a replacement. Therefore, they can collect the Watch this week but then I would have to buy another one and wait for the refund for the original!

I am just wondering if anybody has heard of this problem before?

 

[GeneticBloom]

Are you sure it isn't just dust stuck in the gap? I had something that looks similar, I just got a post-it and ran it around the edges to clean it out.

 

[Rewind80]

I did think that but it looks too even!

 

[GeneticBloom]

Here’s mine under macro, you can see it has little specks too. I’d try to clean it before you go through the hassle of exchanging.

 

[Rewind80]

You amazing person! Just used a Post-It note and it got it out!!! Thanks so much.