The Apple Store in Germany, denied my Apple Care Express reperation for my iPhone 11 (with Apple Care), for the reason that it was purchased in the Apple Store in Hong Kong. An alternative solution from them was for me to fly to Hong Kong, do a 21 days of quarantine and get a support for the device there.
However I oddly got Apple support for the same iPhone 11 in Hong Kong in Germany for the screen and camera, since they had the parts available.
Furthermore the Terms and Conditions for the Apple Care in Hong Kong Macau and Singapore says the following: "
For international service, Apple may repair or exchange products and parts with comparable products and parts that comply with local standards." (5. Service Options) (https://www.apple.com/legal/sales-s...careplus/0921/091421_applecareplus_apacen.pdf)
Did anyone encounter a similiar issue and was anyone able to get an iPhone Express Replacement for their Hong Kong/MainlandChina/Macao iPhone outside of the East-Easia-Pacific region, eg. somewhere in Europe or the UK? That would be very helpful for as I could jzst fly to those countries to get a support. Thanks!
However I oddly got Apple support for the same iPhone 11 in Hong Kong in Germany for the screen and camera, since they had the parts available.
Furthermore the Terms and Conditions for the Apple Care in Hong Kong Macau and Singapore says the following: "
For international service, Apple may repair or exchange products and parts with comparable products and parts that comply with local standards." (5. Service Options) (https://www.apple.com/legal/sales-s...careplus/0921/091421_applecareplus_apacen.pdf)
Did anyone encounter a similiar issue and was anyone able to get an iPhone Express Replacement for their Hong Kong/MainlandChina/Macao iPhone outside of the East-Easia-Pacific region, eg. somewhere in Europe or the UK? That would be very helpful for as I could jzst fly to those countries to get a support. Thanks!
Last edited:
