iPhone 11 passcode not working but

[AL2TEACH]

shouldn't the owner's Face ID work to open it?

 

[now i see it]

Every once in a while, iOS requires the user to enter the passcode regardless if FaceID or touch ID works.

 

[DeltaMac]

If you have rebooted the iPhone, the first login after boot asks for the passcode. Logins during normal use (from standby, for example) after that first login will accept FaceID (or touch ID, depending on iPhone model.)

 

[AL2TEACH]

Every once in a while, iOS requires the user to enter the passcode regardless if FaceID or touch ID works.

That I know but in her case... This is the second time, well the first time she had a brain fart when I was going to update and now same thing. Guess it will be another wipe and restore. Thanks.

 

[AL2TEACH]

Another successful wipe and restore, gawd.