Repeated system crashes. Not sure why. Please help!

[m021478]

For whatever reason, late last night my Mac decided it wants to crash every couple hours for reasons completely unbeknownst to me. Can someone please take a look at the system problem report and let me know what the probably cause might be? I am running Mac OS Catalina 10.15.4. I really appreciate any help I can get at this point!

panic(cpu 0 caller 0xffffff8013416487): "AppleAHCIDiskQueueManager::setPowerState(0xffffff80525ff240 : 0xffffff7f95c035d2, 3 -> 2) timed out after 151021 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296
Backtrace (CPU 0), Frame : Return Address
0xffffff83b1763b40 : 0xffffff8012d215cd
0xffffff83b1763b90 : 0xffffff8012e5a3c5
0xffffff83b1763bd0 : 0xffffff8012e4bf7e
0xffffff83b1763c20 : 0xffffff8012cc7a40
0xffffff83b1763c40 : 0xffffff8012d20c97
0xffffff83b1763d40 : 0xffffff8012d21087
0xffffff83b1763d90 : 0xffffff80134c2c7c
0xffffff83b1763e00 : 0xffffff8013416487
0xffffff83b1763e50 : 0xffffff8013415d69
0xffffff83b1763e60 : 0xffffff801342d2fe
0xffffff83b1763ea0 : 0xffffff8013414b18
0xffffff83b1763ec0 : 0xffffff8012d63545
0xffffff83b1763f40 : 0xffffff8012d63071
0xffffff83b1763fa0 : 0xffffff8012cc713e

BSD process name corresponding to current thread: kernel_task

Mac OS version:
19E287

Kernel version:
Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64
Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6
Kernel slide: 0x0000000012a00000
Kernel text base: 0xffffff8012c00000
__HIB text base: 0xffffff8012b00000
System model name: iMac17,1 (Mac-B809C3757DA9BB8D)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 29037205973736
last loaded kext at 5166058687956: @plugin.IOAVBDiscoveryPlugin 840.3 (addr 0xffffff7f9784a000, size 73728)
last unloaded kext at 186267096140: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f9402d000, size 24576)
loaded kexts:
com.getdropbox.dropbox.kext 1.11.0
com.kensington.trackballworks2 2.1.8
com.promise.driver.stex 6.2.13
>!ATopCaseHIDEventDriver 3430.1
@fileutil 20.036.15
>!APlatformEnabler 2.7.0d0
>AGPM 111.4.4
>X86PlatformShim 1.0.0
>!AMikeyHIDDriver 131
@filesystems.autofs 3.0
>!AMikeyDriver 283.15
>!AUpstreamUserClient 3.6.8
>!AHDA 283.15
@kext.AMDRadeonServiceManager 3.0.8
@kext.AMDFramebuffer 3.0.8
@kext.AMDRadeonX4000 3.0.8
>!AGraphicsDevicePolicy 5.1.16
@AGDCPluginDisplayMetrics 5.1.16
>!A!ISKLGraphics 14.0.5
>!A!ISKLGraphicsFramebuffer 14.0.5
@kext.AMD9000!C 3.0.8
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.4f6
>pmtelemetry 1
@Dont_Steal_Mac_OS_X 7.0.0
>!A!ISlowAdaptiveClocking 4.0.0
>eficheck 1
|Broadcom!B20703USBTransport 7.0.4f6
>!A!IPCHPMC 2.0.1
>AudioAUUC 1.70
>!AMCCSControl 1.11
>!ASMCLMU 212
>!AThunderboltIP 3.1.4
>!U!SCoexistentDriver 489.101.1
>!UDisplays 380
|SCSITaskUserClient 422.101.1
>!ARAID 5.1.0
>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@filesystems.apfs 1412.101.1
|!ABCM5701Ethernet 10.3.5
>!ASDXC 1.7.7
>AirPort.BrcmNIC 1400.1.1
>!AAHCIPort 341.0.2
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!AHPET 1.8
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
@plugin.IOAVBDiscoveryPlugin 840.3
>usb.cdc 5.0.0
>!AXsanScheme 3
>!AActuatorDriver 3440.1
>!AMultitouchDriver 3440.1
>!AInputDeviceSupport 3440.8
>!AHS!BDriver 3430.1
>IO!BHIDDriver 7.0.4f6
>!AHIDKeyboard 209
@kext.triggers 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@kext.AMDRadeonX4070HWLibs 1.0
@kext.AMDRadeonX4000HWServices 3.0.8
>!AGraphicsControl 5.1.16
|IOAVB!F 840.3
|IOAccelerator!F2 438.4.5
@kext.AMDSupport 3.0.8
>!ASSE 1.0
@!AGPUWrangler 5.1.16
|IOSlowAdaptiveClocking!F 1.0.0
>!ASMBusPCI 1.0.14d1
@!AGraphicsDeviceControl 5.1.16
>!AHDA!C 283.15
|IOHDA!F 283.15
|IONDRVSupport 575.1
|Broadcom!BHost!CUSBTransport 7.0.4f6
|IO!BHost!CUSBTransport 7.0.4f6
|IO!BHost!CTransport 7.0.4f6
|IO!B!F 7.0.4f6
|IO!BPacketLogger 7.0.4f6
@plugin.IOgPTPPlugin 840.3
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!ASMBus!C 1.0.18d1
|IOGraphics!F 575.1
>!AThunderboltEDMSink 4.2.3
>Core!S 551
|IOUSBMass!SClass 4.0.4
>usb.IOUSBHostHIDDevice 1.2
>!UAudio 322.2
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltPCIUpAdapter 2.5.4
>!AThunderboltDPOutAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!AThunderboltPCIDownAdapter 2.5.4
>usb.!UHub 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
|IOAHCIBlock!S 316.100.5
|IOSCSIParallel!F 3.0.0
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.0
|IOEthernetAVB!C 1.1.0
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IOSkywalk!F 1
|IOAHCI!F 290.0.1
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@Kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AKeyStore 2
>!UTDM 489.101.1
|IOSCSIBlockCommandsDevice 422.101.1
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.101.3
|IOSCSIArchitectureModel!F 422.101.1
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

 

[Taz Mangus]

I see you are running Dropbox and a Promise external drive. I would remove both Dropbox and the Promise drivers and see if the crashes stop. Maybe wait a day or so and then start adding in, one at a time, to see if those might be the cause of the crashing.

Also, see if there is any updates available from Promise.

 

[adrianlondon]

There are threads on here where many people, especially 16" MBP owners, are getting regular crashes on Catalina. It seems to happen each time the computer sleeps.

Catalina crashing in sleep mode

Every day when I wake my computer in the morning I get a message that says that my computer restarted due to a problem. I thought that maybe it was Plex that was causing the crash. But I have turned off Plex and still have the same problem. Apple support stated that it might be my VPN (which I...

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macOS Catalina 10.15.2 freezes/crashes MBA every single day – am I alone?

Hi everyone, I can't find any info on this so I'd like to check if I'm alone. I'm running Catalina on a MBA late 2013 and have been upgrading from Mojave to 10.15.1. Everything was working fine until 10.15.2 dropped. Since I installed 10.15.2 my MBA freezes every single day. Mostly when...

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Two crashes since upgrade to MacOS 10.15.4!!

I upgraded my 2019 MacBook Pro to 10.15.4 Tuesday afternoon, and yesterday morning after working for awhile, I did the lock screen, and closed the lid - no hibernation or anything. I came back, and it restarted with a crash in Adobe Creative Cloud. That's crash 1 below. Since I don't use Adobe...

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Catalina constantly crashing when Sleep - Apple Community

discussions.apple.com

 

[Taz Mangus]

There are threads on here where many people, especially 16" MBP owners, are getting regular crashes on Catalina. It seems to happen each time the computer sleeps.

Catalina crashing in sleep mode

Every day when I wake my computer in the morning I get a message that says that my computer restarted due to a problem. I thought that maybe it was Plex that was causing the crash. But I have turned off Plex and still have the same problem. Apple support stated that it might be my VPN (which I...

forums.macrumors.com

macOS Catalina 10.15.2 freezes/crashes MBA every single day – am I alone?

Hi everyone, I can't find any info on this so I'd like to check if I'm alone. I'm running Catalina on a MBA late 2013 and have been upgrading from Mojave to 10.15.1. Everything was working fine until 10.15.2 dropped. Since I installed 10.15.2 my MBA freezes every single day. Mostly when...

forums.macrumors.com

Two crashes since upgrade to MacOS 10.15.4!!

I upgraded my 2019 MacBook Pro to 10.15.4 Tuesday afternoon, and yesterday morning after working for awhile, I did the lock screen, and closed the lid - no hibernation or anything. I came back, and it restarted with a crash in Adobe Creative Cloud. That's crash 1 below. Since I don't use Adobe...

forums.macrumors.com

Catalina constantly crashing when Sleep - Apple Community

discussions.apple.com

The OP is using a 2015 27” iMac.

 

[m021478]

I see you are running Dropbox and a Promise external drive. I would remove both Dropbox and the Promise drivers and see if the crashes stop.

Wow that's a tall order to uninstall both Dropbox and my Promise (external HD) drivers. Between those two things, that's pretty much all of the important data on my computer that I use daily!

There are threads on here where many people, especially 16" MBP owners, are getting regular crashes on Catalina. It seems to happen each time the computer sleeps.

Strangely enough, it does seem that these crashes are happening when the computer goes to sleep. None of the crashes I've experienced have happened while I've been sitting at my computer actively using it. I'll take a look at those threads you mentioned to see if I can't come up with any insights.

Anyone else have any suggestions or ideas? Anything else worth noting in the details of the system problem report?

 

[MacGloster]

I'm having the same problem when my 16" Macbook goes to sleep.

Configuration

2,3 GHz 8-Core Intel Core i9​

64 GB 2667 MHz DDR4​

AMD Radeon Pro 5500M 4 GB​

Intel UHD Graphics 630 1536 MB​

external LG 34UM94 Monitor​

external Keyboard​

external Mouse​

USBC->HDMI Adaptor for the monitor. USBC->HDMI Adaptor​

After updating to 10.15.5 (19F101) each time I want to wake it up it was crashed with kernel panic.

It seems as if I could solve it:
I removed the Monitor from the HDMI-Adaptor and plugged it to an USBC to Thunderbolt adaptor from Apple.
Now the LG is connected to Thunderbolt not HDMI, with a nice side effect: I can adjust the volume from the Keyboard now.

Maybe this helps someone.

P.S.
Disabling PowerNap, HDD Sleep did not make any difference on my system.

 

[creativesmith]

The sleep/crash issues is driving me nuts. No, seriously. My workflow is enough of a challenge without having to repeatedly reboot this MBP. (Yes, have followed every remedial step offered here and in the Apple Support Forums, yet none have provided lasting relief.)

Apple support acknowledges the problem, says it's probably software not hardware, says I'm not the only one reporting it, and offers that there is no fix. Further, I've been told that they are looking into it. Hm… They advise waiting for the next update. Or, I suppose, the one after, or the one after...

 

[SemoTech]

I just had the same recurring kernel panics ("AppleAHCIDiskQueueManager::setPowerState(0xffffff99dd5e7b40 : 0xffffff8002fadcf0, 3 -> 0) timed out after 100569 ms @IOServicePM.cpp:5524") multiple times on a cPM 5,1 and I blamed software, but it was actually my Crucial 4TB NVMe SSD (main OS Drive).
After kernel panics resuming from sleep for about a month, one time I powered off and restarted and the NVMe SSD was GONE! Could not bring it back so I did an RMA with Crucial and got a new one. Had great wake from sleep since then with just one kernel panic that was unrelated to "AppleAHCIDiskQueueManager::setPowerState", so yeah, a bad NVMe SSD will do this!