Retrieving PoP for a repair

[CarbonImage]

Hi Guys,

Long time no post, apologies if this is in the wrong section.

I have a 13" MBP suffering from screen delamination, and I'm trying to get it repaired. Apple have said that as it's close to the age where it's no longer eligible for repair, I have to provide the original purchase receipt.

Unfortunately it was bought online through the education portal when I was at University, and the receipt emailed to my University email account. I graduated 3 years ago and these accounts are deactivated after a year (something I was not aware of or I would have backed up the important stuff). So I cannot get the original email receipt.

They will not accept my bank statement showing the funds being taken out as proof of purchase either.

Is there anything I can do or am I screwed?

Based in the UK if that makes any difference.

 

[BrianBaughn]

Bought from Apple via the "education portal"?

 

[CarbonImage]

Bought from Apple via the "education portal"?

Yep, that's correct, through the online store. It gives education discounts automatically if connected through my University's network and signed in with a UK academic email address.

 

[csurfr]

If you bought it straight from Apple the receipt should be in their system I would think, and tied to your email / AppleID. Now, it’s probably tied to your .edu email but they should have no problem finding it.

Once when I nearly bought a new iPad
Pro off of Craigslist or Swappa (can’t recall), the guy told me he bought it at the Apple Store. I gave them a call, they ran the serial and could tell me immediately that it was purchased at Wal-Mart and the date. Needless to say I didn’t buy it, but clearly Apple has a system in place.