Yea it depends. On some, I've got the return complete on the day they delivered it, usually was the case before covid. But since the pandemic there's been a slight delay and the MBP return I made was the longest of them all as far as waiting. Nearly 6 business days (excluding weekends).
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iPhone 11 Returning iphone to apple.com
- Thread starter muhle
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The shipping label changing is for sure the issue! Just went through this issue and noticed the tracking # was changing. I was worried but it now says received by Apple. This is for sure the issue
Why is this happening? I just printed out a return label and handed my package to FedEx. Now when I look at my fedex it shows two packages being sent by me to Apple.
No, I have two separate tracking numbers showing on fedex dot com being shipped by me to Apple. The ghost one is still pending and the other one which was the shipping label Apple supplied and I printed via their return website is in fedex possession. Aka the one with the iPhone in it.
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Two different tracking numbers?
It's probably a Fedex glitch of some kind.
The "pending" one will likely disappear when your return is accepted by Apple. That will complete the process, and you can then choose to ignore that other tracking number, if it still appears.
It's probably a Fedex glitch of some kind.
The "pending" one will likely disappear when your return is accepted by Apple. That will complete the process, and you can then choose to ignore that other tracking number, if it still appears.
did you happen to print off one and then later go back to and hitting that print button? It generates another label with a different tracking number but same RMA.
Odd. normally if you print one and later go back and print another one it usually generates a new tracking number.
Indeed. I found this odd also. At least the one correct shipment is moving within the system. Other one is waiting on pending status.
Ok thanks for looking into it for me. Appreciated it.Then, I have no possible explanation for the extra tracking number. That will likely disappear once the shipment is recieved - or you will simply lose interest, as you will be done then, too...
Yea for me I once in a while accidentally print another label which then generates another tracking number but it still shows up on my fedex Manage my deliveries but I simply just ignore it.
I can assure you only one label was printed.
what I find concerning is that on my orders screen it shows the iPhone in question still sitting as pending. In essence the ghost return label is attached to the one they are expecting back.
So my issue is exactly like the OPs original first post.
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I don't rely on that status because they rarely update that. Sometimes they do, sometimes they don't. Once Apple receives it and when they process your return and complete it just jumps to Return Complete. That is from my experience in the past.
Same thing happened to me when I returned my 12 Pro Max. After some days they eventually confirmed they had received it and issued my refund.
Yeah thanks. The Apple orders website doesn’t show me a tracking number just a return number which reflects to the one on fedex site which is still pending lol. The real one got delivered this morning. Mr Smith signed for it lol