iPad Scratch or hairline crack? Brand new iPad Pro 11 2020

[pmorales]

I bought a new iPad Pro 11 (2020) 3 days ago and I received yesterday. I was installing the screen protector when I noticed what it seemed to be a tiny scratch/hairline crack on the bottom right corner of the screen.

The scratch/crack is almost impossible to notice unless you put the iPad under a potent light and angle it in a very specific way. Based on the picture I’m inclined to think that it’s just a superficial factory scratch because it’s pretty straight and doesn’t go from edge to edge like the cracks I’ve seen in the past.

what do you guys think? If it’s just a scratch I can live with it but if it’s a crack I’d like to try to get another unit (although this might be difficult since this iPad is discontinued and the store I bought it from doesn’t have stock anymore). I do have AppleCare+.

 

[sparksd]

I'd return it because the scratch will affect the resale and trade-in value of the tablet.

 

[MPclk2006]

The iPad Pro 2020 is discontinued?? I’d contact the store for a replacement/return, if you bought it new. If it was a used/refurbished then I dint know how that would work.

 

[pmorales]

The iPad Pro 2020 is discontinued?? I’d contact the store for a replacement/return, if you bought it new. If it was a used/refurbished then I dint know how that would work.

Yes, apple doesn’t sell it anymore and third party stores are selling the remaining stock they have.

 

[pmorales]

I'd return it because the scratch will affect the resale and trade-in value of the tablet.

So it looks like a scratch to you? thanks

 

[sparksd]

So it looks like a scratch to you? thanks

From the picture, I can't tell but I'd return it if it were either a scratch or a crack.

 

[sparksd]

I'd return it because the scratch will affect the resale and trade-in value of the tablet.

To follow up on this thought, I looked at the trade-in value for my 2018 12.9 Pro and in pristine condition, Apple would give $535; with a scratched display that dropped to $105. So that scratch would lop $430 off the trade-in value on mine.

 

[pmorales]

To follow up on this thought, I looked at the trade-in value for my 2018 12.9 Pro and in pristine condition, Apple would give $535; with a scratched display that dropped to $105. So that scratch would lop $430 off the trade-in value on mine.

Thanks for the follow-up. I just checked with the store I bought it from and they don’t have stock so I would just get my money back. If I return it I’ll probably have to buy the new iPad Air instead (I paid for the Pro $30 more than what the air costs) because finding the 2020 Pro for the same price is going to be difficult.
As for the trade-in value, I see your point but I guess that I can always get a new iPad using AppleCare (and paying $49) and then trade in that iPad.
Thanks so much for your input!

 

[GSWForever8]

That looks like a scratch to me.

 

[kenni417]

return it and get another one. you’re still in the 14 day window.

 

[pmorales]

return it and get another one. you’re still in the 14 day window.

Unfortunately there’s no more stock available in the store I bought it from so I would have to go for the Air 4 instead of the Pro if I return it… it’s very unfortunate that I got a factory scratch

 

[kp98077]

Return it and get a 2021!

 

[Apple_Robert]

It looks like a very minor scratch. If you plan to hang onto the iPad for several years, I would keep it. Private resale value in several years shouldn't enter in to the purchase equation, in my opinion.

 

[LogicalApex]

The iPad Pro 2020 is discontinued??

There may be stock still around, but yeah Apple discontinued it once the 2021 came out.

 

[doboy]

Buff it out, haha. j/k
Looks like a fine scratch.

 

[AutomaticApple]

There may be stock still around, but yeah Apple discontinued it once the 2021 came out.

Stock is still available on Amazon.

 

[LogicalApex]

Stock is still available on Amazon.

Makes sense. There will be stock around at third party resellers for a while still. But they likely aren’t receiving new stock (though they could be as Apple has occasionally kept older models around unofficially via third party resellers but I doubt that’s happening for the iPad Pro).

 

[WeekendLovely]

It’s a local minor scratch. Glass crack line would spread across the whole screen

 

[pmorales]

Stock is still available on Amazon.

Not where I live unfortunately.

 

[pmorales]

It’s a local minor scratch. Glass crack line would spread across the whole screen

That’s what I thought but wasn’t 100% sure. I guess that I’ll keep it and if it breaks for whatever reason I can use AppleCare+ to get a new one…

 

[krspkbl]

if you just bought it return it. even if it's just a scratch that's unacceptable. send it right back and get a 2021 model instead.

 

[MPclk2006]

There may be stock still around, but yeah Apple discontinued it once the 2021 came out.

Never heard of them discontinuing the previous model that fast. When I bought my 2020 the 2018 version was still being sold like normal.

 

[MPclk2006]

Still available on bestbuy and on sale.

 

[rui no onna]

Never heard of them discontinuing the previous model that fast. When I bought my 2020 the 2018 version was still being sold like normal.

That’s just older stock though.

On Apple.com, they stop selling the previous model right away although there’s usually still a few in-stock being sold discounted in Apple retail stores.

 

[pmorales]

Still available on bestbuy and on sale.

Not in Canada unfortunately. I‘ll keep my current unit and will use AppleCare+ if I have problems with it.