iPhone 7/Plus Siri can't hear me on new iPhone 7 Plus

[dsjr2006]

I have a new iPhone 7 Plus that I finally received last week. I noticed over the last few days that Siri cannot hear me and Dictation does not work unless I'm using Bluetooth. Seems to be a hardware issue, it did get splashed over the weekend and I only noticed it not working after that.

Of course I can barely get an Apple Store appointment and they're in too short supply to simply exchange.

 

[macrumordude]

I have a new iPhone 7 Plus that I finally received last week. I noticed over the last few days that Siri cannot hear me and Dictation does not work unless I'm using Bluetooth. Seems to be a hardware issue, it did get splashed over the weekend and I only noticed it not working after that.

Of course I can barely get an Apple Store appointment and they're in too short supply to simply exchange.

First day, I was able to yell "hey Siri" from across the room and I would hear me. A couple days later, it couldn't hear me unless I came real close. Thought I was the only one. Software or hardware?

 

[dsjr2006]

Brought it into the store. They ran Diagnostics and found the earpiece microphone (front microphone) was not properly functioning. They replaced it with a brand new device.

Unfortunate, but I now have a fully functioning phone again. I didn't notice it before possibly, but this new device does seem to have a noise (as described elsewhere) under heavy load, only noticeable very very close to my ear.

 

[macrumordude]

Brought it into the store. They ran Diagnostics and found the earpiece microphone (front microphone) was not properly functioning. They replaced it with a brand new device.

Unfortunate, but I now have a fully functioning phone again. I didn't notice it before possibly, but this new device does seem to have a noise (as described elsewhere) under heavy load, only noticeable very very close to my ear.

Glad you got it. Mine's fine, it's just that if you don't wake/use it every so often, it won't listen to you. Hehe..

 

[Mrlexima]

I'm having the same issue on my 7 plus

 

[Mrlexima]

I fixed the issue on my phone without getting a replacement.

It's a bit of a hassle but what you must do is restore the phone to factory settings then when rebooting you must select the option to set up phone as a new phone.

Only then will Siri continue to work as normal. You will unfortunately lose all your previous data from your backups but everything will work fine.

 

[GnrlyMrly]

Anyone else having this issue? I was able to set up Hey Siri a few days ago and everything was working as it should but now Siri and Dictation can't hear me at all.

 

[bigenius]

I'm having this as well. Also, when using the front camera to record video, the first seconds have almost unhearable sound. After a few seconds it's okay. Very strange.

 

[Jimmy James]

Can you hear me now?

 

[SteveJobs2.0]

Yeah my iPad Pro 9.7 is extremely responsive when I say "Hey Siri". Even from another room. But my 7+ next to me I have to say it multiple times often.

 

[crawfish963]

I had this exact issue. One of your mics is faulty. I got a warranty replacement from Apple.

 

[bigenius]

I've got a Genius bar appointment today regarding this, I'll keep you updated about the outcome.

 

[GnrlyMrly]

Anyone else having this issue? I was able to set up Hey Siri a few days ago and everything was working as it should but now Siri and Dictation can't hear me at all.

Update: I ended up having to get an AppleCare replacement and now "Hey Siri" works perfectly!

 

[bigenius]

My appointment at the genius bar went well. The diagnosis tool reported a faulty microphone and my phone was repaired, took about 40 minutes - they swapped the microphone as well as the display. I don't have Apple care but I had 44 days left of the 1 year warranty so it was repaired at no charge.
All ok now

 

[Jonteskane]

Hi,

Siri on my iPhone 7 Plus iOS 11.2.5 is not picking up my voice properly. If I turn the iPhone and speak loud into the mic next to the camera lenses I can get Siri to work.

I’ve gone through the basic self service steps e.g. reset the phone. Talked to Apple-support over the phone. No problems in the tests.

Yesterday I went to my local Apple store and got Genius Bar support. The guy tested all the microphones and they where all working. Then he wanted to compare with new iPhone 7 Plus in the store. The first one of the new phones did not working either, the second one the same problem and also the third one, some kind of reference Genius Bar phone had the same problem as my phone. When he tested iPhone 6 s plus it was working perfectly.

The Genius guy said that he never experienced this problem before and when this problem was on three new phone 7 plus in the store he was going to escalate the problem to Apple service team.

So my questions, does anyone have a iPhone 7 Plus where Siri is working properly. You should not have to shout for Siri to hear you. If it’s working what iOS are you on?

If you had this problem, what was the solution?

 

[5105973]

I don’t have my 7 Plus anymore but Siri never worked well for me on it and my husband and I both had difficulties with callers hearing us. I traded it in for an 8 Plus because the battery was also acting wonky.

I have an 8 Plus now and my callers hear me okay but Siri is still struggling compared to my iPhone SE which is on the same version of iOS 11. So I guess it’s not an iOS problem.

 

[Jonteskane]

Thanks for the feedback.

I haven’t experienced problems with callers can’t hear me. But the Siri problem is a really annoying.

I wonder, is there anyone out there with a 7 Plus that actually have Siri picking up your voice properly?

 

[jav6454]

Brought it into the store. They ran Diagnostics and found the earpiece microphone (front microphone) was not properly functioning. They replaced it with a brand new device.

Unfortunate, but I now have a fully functioning phone again. I didn't notice it before possibly, but this new device does seem to have a noise (as described elsewhere) under heavy load, only noticeable very very close to my ear.

High pitch?