From purchase (26th of May) my MacBook Pro had been suffering from the dreaded “high-pitched buzzing sound” (http://docs.info.apple.com/article.html?artnum=303365)
from under the keyboard, inverter noise and not to mention being severely hot to the touch. The eject key on the keyboard were misaligned too.
I sent it in on August the 7th after having talked with AppleCare (a 21 min phonecall) to the local repair center (in Denmark, Copenhagen) run by the Apple certified company called Humac.
It took a little over a week and I had it back in my hands on August the 15th. Upon receiving it I noticed that they had not fixed the “high-pitched buzzing sound”, had not fixed the keyboard but they had replaced the screen inverter (although that did not help).
As an added bonus my MacBook Pro now had scratches on the bottom and on the battery. It does not end here, however. The screen were covered with fingerprints and the middle of the screen had been scratched. Dismayed by this discovery I called AppleCare the next day (the 16th which resulted in a 45 min. phonecall) talking with a Technical Service Provider Support employee named Ulf.
He thoroughly noted my entire case and he told me to, once again, take it back to Humac and explained that they had to contact him before doing anything to the computer.
So later on the 16th of August I took my MacBook Pro back to Humac and explained that I had been talking with AppleCare and that they had to contact the TSPS named Ulf before doing anything to the notebook.
On the 30th of August I receive a letter from Humac stating that the scratches on the screen could not have happened during repair and I need to contact them and explain the case with information and error description. I, once again, contact AppleCare and thoroughly explain the situation. It results in calls between Humac and me and they finally decide to change the screen but totally disregard the scratches on the bottom of the computer and battery.
The 5th of September I received a letter stating my MacBook Pro had been repaired and that I could pick it up at my local Humac store in Aalborg.
But, alas, it does not end here. They sent the computer the wrong place. Ok, mistakes do happen. I am told that they should receive it the following day. Guess what, it didn’t happen. Ok, armed with patience I speak with them and they reassure me that I will have it Friday at latest (September the 8th). Nope, didn’t happen either.
Ok ok, you will definitely have it on Monday the 11th.
I just got a call from Humac, saying that they haven’t received my MacBook Pro and I should have it on Wednesday the 13th …
Anyone still with me? Want to take bets at this point?
I have owned this computer for a total of 111 days this Wednesday and out of that time I haven’t had it in my possession for 38 days. In other words, over 34% of my total ownership of this notebook I haven’t been able to be productive on it.
I should probably call AppleCare and complain. Any ideas are most welcome!
from under the keyboard, inverter noise and not to mention being severely hot to the touch. The eject key on the keyboard were misaligned too.
I sent it in on August the 7th after having talked with AppleCare (a 21 min phonecall) to the local repair center (in Denmark, Copenhagen) run by the Apple certified company called Humac.
It took a little over a week and I had it back in my hands on August the 15th. Upon receiving it I noticed that they had not fixed the “high-pitched buzzing sound”, had not fixed the keyboard but they had replaced the screen inverter (although that did not help).
As an added bonus my MacBook Pro now had scratches on the bottom and on the battery. It does not end here, however. The screen were covered with fingerprints and the middle of the screen had been scratched. Dismayed by this discovery I called AppleCare the next day (the 16th which resulted in a 45 min. phonecall) talking with a Technical Service Provider Support employee named Ulf.
He thoroughly noted my entire case and he told me to, once again, take it back to Humac and explained that they had to contact him before doing anything to the computer.
So later on the 16th of August I took my MacBook Pro back to Humac and explained that I had been talking with AppleCare and that they had to contact the TSPS named Ulf before doing anything to the notebook.
On the 30th of August I receive a letter from Humac stating that the scratches on the screen could not have happened during repair and I need to contact them and explain the case with information and error description. I, once again, contact AppleCare and thoroughly explain the situation. It results in calls between Humac and me and they finally decide to change the screen but totally disregard the scratches on the bottom of the computer and battery.
The 5th of September I received a letter stating my MacBook Pro had been repaired and that I could pick it up at my local Humac store in Aalborg.
But, alas, it does not end here. They sent the computer the wrong place. Ok, mistakes do happen. I am told that they should receive it the following day. Guess what, it didn’t happen. Ok, armed with patience I speak with them and they reassure me that I will have it Friday at latest (September the 8th). Nope, didn’t happen either.
Ok ok, you will definitely have it on Monday the 11th.
I just got a call from Humac, saying that they haven’t received my MacBook Pro and I should have it on Wednesday the 13th …
Anyone still with me? Want to take bets at this point?
I have owned this computer for a total of 111 days this Wednesday and out of that time I haven’t had it in my possession for 38 days. In other words, over 34% of my total ownership of this notebook I haven’t been able to be productive on it.
I should probably call AppleCare and complain. Any ideas are most welcome!
