iPhone 12 Pro Max text message

[robby5829]

I click my text message and screen goes black and then closes have to do this 4or 5 times before the text shows I have a iphone 12 pro max

 

[usagora]

Have you tried the following:

1. quit the Messages app (swipe up from the bottom of the phone to about a third of the way up the screen to see your open apps, then find Messages and swipe up on it to quit it).

2. restart your iPhone (press and hold the power button and the volume up button at the same time until you see the shut down option, then wait a few seconds after it shuts down and then power it up again).

3. force restart your iPhone:

Force restart iPhone

If iPhone isn’t responding, try forcing it to restart.

support.apple.com

If none of those options rectifies it, can you confirm whether this is happening for every conversation you try to open on Messages or just some?

 

[robby5829]

I have tried those steps. it will do this 8 out of 10 times. My whole family is having this issue.
Thanks for your help

 

[DeltaMac]

Does your whole family share the same AppleID?

 

[robby5829]

Does your whole family share the same AppleID?

Yes we do

 

[usagora]

You could also try signing out of iCloud and then signing back in if you haven't tried that.