Man, f**k TNT!!!
I managed to get my dad to take me up there, and was told to write down the consignment number and one of the guys will go to get the package.
So we're waiting in the car for about 20minutes, then the guy comes back and the conversation goes like this:
"The package isnt here. Call back tomorrow"
"What? I just called you guys like an hour ago and said it wouldnt be delivered today but I can pick it up from this depot"
"It aint here. You will have to call us up in the morning"
"Why would I do that, when I ALREADY called you up at least 3 times today, with the last one just an hour ago? You guys said it was here and i've come to pick it up. I even checked the online tracking and it said it arrived in Manchester in the early hours of the morning"
"Well there is lots of depots in Manchester. Could be in Bredbury for instance"
"So why when I asked you where it is so I could pick it up, you said to come here to the Trafford Park depot?
"I dont know... we dont have contact with customer services"
So at this point I was incredibly p!ssed off, having made my dad drive to my house and then all the way there, as well as waitiing around for them to get it. I told the guy Id come back tomorrow and started to drive off. I stopped my dad about half a mile away, and decided to call up TNT again...
"Hi. I have a package at the depot in Trafford Park - you guys said it was there and I could pick it up anytime before 7.30pm, can you see whats going on... my consignment number is. xxxxxxx"
"ok, yes thats definitely at Trafford Park... arrived at 2.58am this morning. The people there have the exact same system as us so will see exactly the same information I have"
"Right... can you hold on while I go back and you can speak to them?"
So we drove back there and she basically told the security guard what she told me. And he sent his little minion back to check for the package.
So we was waiting another 20 minutes, when we seen some other guy come towards the car.... he said..
"Unfortunately we are unable to locate your package at the moment... its like trying to find a needle in a haystack. Will you be in tomorrow?"
So I reluctantly agreed to wait until tomorrow...
Which brings me to now. I have just gone online to check the tracking, and all sorts of crazy stuff is appearing:
Its saying status is "exception", and it also has a new entry on the tracking system:
26 Sep 2005 10:00 Manchester Routing Error - Potential Delay
So now im feeling even more fed up, and just called TNT 5 minutes ago. They say there is a note on the account saying "incorrect airport". He's logged an enquiry and marked it as urgent, and said id get a call tomorrow. He couldnt offer any more information though.
WHAT THE HELL IS GOING ON!!?!!!?