This happened to me too the last time I did a mail in trade in. Apple kept telling me to call the company that does the trade ins and they kept kept telling me to call Apple. It eventually took a case with the BBB to get it settled.
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Carrier Verizon iPhone 12/12 Pro/Max/Mini Pre-Order/Order Status/ Delivery Thread (2020)
- Thread starter StaceyMJ86
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FedEx states a total weight of 2 lbs / 0.91 kgs for an iPhone 12 Pro Max
Wow! A Verizon representative just put me on hold for 45 minutes and is currently requesting permission to give me a $600 account credit.
Is anyone else having issues with Verizon and the trade-in credit? Two family members of mine sent theirs in 2 weeks ago and have had nothing but trouble trying to get Verizon to apply the appropriate promotional $440 trade-in value. One of them still hasn't registered as being received, despite having tracking confirmation that it was received last week. Does anyone have experience buying from Apple vs. Verizon? I'm wondering if the process would go more smoothly by buying directly through Apple.
It wasn’t smoother when I did it through Apple. I wouldn’t be surprised if they both used the same 3rd party company for processing.
That to me just don’t make sense. Preorders should get priority over everyone else.
Here I am, two orders later and still no iPhone. Each order gets shipped and then disappears. I’ve spent over 10 hours on the phone with Verizon the past few weeks. Beyond frustrated.
I received the phone via overnight shipping as promised. Activation was smooth. I am disappointed with this shade of blue. It’s different than the blue on the 12 Pro. I thought it would be the same. Oh well it’s mine now and because I’m a business customer, I doubt I could trade it in at the store. No way would I go the shipping process again. I impressed with speed, battery life, sound/clarity and responsiveness of this phone. I already miss my battery case from my XsMax. While the battery is great on this phone, it was fantastic to have double the battery charge. These phones don’t come with a brick, just the cable. I picked one up at best buy for $19. If you are in no hurry you can get Verizon to mail you one for $14. The cable that this phone came with connects to phone via lightning but other end is USBC. I didn’t realize that until I tried to use it.
Has everyone received their phones yet? Has anyone traded their phone in for a different color or different model? For those who have received their devices, how are you liking it? Any regrets?
I really like it. It's great to have a Qualcomm modem again. I still want a matte black iPhone Pro Max.
I will however upgrade all devices next year specifically to get the X60 5g modem from Qualcomm and those will be the devices my family keeps for 2-4 years. I will continue to upgrade annually or in this case in 10 months?
My daughter wanted an iPhone mini initially, but after we got the iPhone 12 and the iPhone 12 Pro in-house, she wanted to upgrade to the iPhone 12 Pro Max. I ordered her the iPhone 12 mini as originally planned (I was willing to change it later if she wanted, I just thought they would be in high demand and or limited supply) and she is loving it. She says the mini is the perfect size for activities, whatever that means.
How about yourself?
I love my PB Pro Max. I instantly got used to the size coming from my XS Max. I’m not going to lie, I wish it was a little bigger. I carry a purse 5% of the time, so carrying my Pro Max hasn’t been an issue without a purse. The Qualcomm modem is like night and day compared to the Intel modem. I have better connectivity when out and about in areas I didn’t have before. I love the color more and more everyday, and only have clear cases to show off the color. I can see myself keeping this phone for 2 years, unless Apple come out with something spectacular next year. I’m going to upgrade my daughter to next year’s 13 so she can use 5G on T-Mobile. As for me, I didn’t think 5G was out in my area, since I didn’t see it on the coverage map, but low and behold I’ve been using 5G since day 1, and it has made my data usage increase so much. I went from using 20GB in a month to almost 60GB.
Have you heard anything new on your order? Just checked with VZW chat and they stated that for sure my 12 pro will still be delivered on the 2nd...still not totally believing that
I am hoping. Mo reason that it shouldn't. You can get them in the stores now. Havent seen a change or shipping note yet but holding out hope.
Remember this is my second order. So I called on the 27th to see what was up, they said it was supposed to ship today but it hasn’t, that’s all the details they have. Well today, the 1st I get a notification saying it was shipped on the 23rd. But, there’s no tracking number, AGAIN. F*** all of this.
Well well well...got a shipping note by VZW for FedEx Thursday delivery this morning. Thinking you should have the same soon...
I never got a notification but i opened my FedEX app and sure enough, it got the notification. I'll have mine tomorrow