Carrier Verizon rep said reason phone not ringing is duplicate photos?!?!?!

[icrude]

WHAT?! So my phone keeps sending callers right to voicemail and doesn’t ring. If I restart or reset everything sometimes it fixes itself but only for a few hours. So I called Verizon a 3rd time. I get to “level 2” support finally, and the guy tells me to download the my Verizon app and use the health test which looks for duplicate photos in my photos library. He said it may be the problem and everything adds to the problem. Are you ************** kidding me? He also asked how frequently I erase my browser history. That is the level our current help has come to?

 

[Apple_Robert]

You should call back and try to get someone who isn’t clueless. That is a absurd response you were given.

 

[icrude]

Well what I don’t understand is he must have been reading out of a training book. I mean he had troubleshooting steps and this was one of the things he said could be the issue. How is Verizon doing this? I don’t understand.

 

[Apple_Robert]

More than likely, the support is outsourced and the CS rep is under quota to close a certain amount of calls a day. And telling you the stupid drivel he did, crosses off another quota even though it didn‘t solve your problem.

 

[icrude]

But he took forever to close it. I was arguing with him the whole time. He said the duplicate photos nonsense then told me to turn off location services for EVERY APP cause that may be causing it. Why tell me that if that has nothing to do with the problem? Why not give me some useful information instead?

 

[MinimeJer05]

Try turning off your wifi calling. Had the same issue on ATT and that’s what solved it. If you’re not using WiFi calling, perhaps try turning it on?

 

[icrude]

Ya I have WiFi calling on. Tried that. Didn’t fix.

 

[MinimeJer05]

Did you reboot the phone after turning it off? Always a good tip. Also, if possible, get Verizon to “reset” your cellular settings.

 

[icrude]

Yep, they did that and I reset it. That would fix it for a few hours then my wife would call me and it went back to sending her straight to voicemail. The problem would just keep coming back. That is why I called the third time and they sent me to this level 2 moron.

 

[twinz555]

If your calls go straight to voicemail. Make sure your Do Not Disturb isn’t turned on by mistake.

 

[icrude]

Thank you but I thought of that already. This seems to be a bit more technical.

 

[C DM]

Thank you but I thought of that already. This seems to be a bit more technical.

Perhaps something along the lines of a new SIM might be in order (if some sort of a reset on Verizon's side of things doesn't do the trick).

 

[Lekro]

Sorry if sounds trivial and you already tried but have you checked the feature for silencing unknown callers? It might explain why does it sometimes work. When silencing an unknown caller the phone sends the caller straight to voicemail.

 

[icrude]

SIM card replaced and problem solved!

 

[WebheadFred]

SIM card replaced and problem solved!

I have this issue as well. I've tried everything and meticulously checked all the obvious things. It's aggravating. It's been almost 2 months. Is your solution, replacing the sim card, still working?

 

[laptech]

A new SIM would require the settings at Verizon to be reset/changed which is something one of the members suggested could be the problem. Looking back at the post, I do not believe that Verizon 'reset' the phone settings properly on their end.

 

[icrude]

Yup, problem is still solved!