Visual Voicemail won’t pkay back message

[ddvmor]

I’m having an issue with Visual Voicemail. It won’t play back the message for me. It registers that I’ve hit the play button but then does nothing

If I forward the message to myself as an imessage or save it into Files, it plays fine.

I’m running latest iOS version on an X if it makes a difference. I’m not sure when it started, but I only noticed it after changing phones a week or so ago.

I’ve tried rebooting and updating carrier settings with no luck. Any suggestions?

 

[mds1256]

I have noticed that visual voicemail will only play for me when I put the device to my ear and it will stop if i pull it from my ear like a proximity thing.

 

[gamecockguy]

Same exact issue with Verizon X. Has to be a software issue. Spent 1.5 hours on phone with Verizon. They reset Voicemail. I’ve rebooted, reset network settings multiple times and to no avail. They suggested wiping and starting over. Funny thing I noticed yesterday, when I went to record screen mode, the voicemails played - once while screen recording was on. Then stopped playing again.

 

[drkstar]

I have had the same issues on AT&T Visual Voicemail on two iPhone X's. Spent 2 hours on the phone with AT&T tech. Only after Settings -> General -> Reset -> Reset All Settings restored the ability to play VMs.