Watch SE2 not receiving calls

[vgk80]

I got a Watch SE2 cellular for my kid and activated it as a watch only line. Every few days, the watch stop receiving and making calls, same issue with text/iMessages as well. I have verified that cell signal was good in the areas where this failure happens. This issues fixes itself if I restart the watch, but manifests again in few days after restart.

I took it to Apple and they replaced the device as it's still under warranty. The local T-Mobile store wasn't of any help, apart from reset and re-pair the watch. I have setup the watch using my iPhone, which already has a watch paired (non-cellular). I'm lost for ideas as this new watch was meant for us to be in communication with my kid.

Appreciate any input on this matter.

 

[arc of the universe]

hi
so, this problem was the same on both watches (1st one, as well as the 2nd one after replacement) ?
if so, then its definitely a user setting problem.
also, you mentioned that it happens periodically. if so, then all that i can think of is that one of the settings you have set involving a timer of some kind is the reason for this; such as cant use the phone after a certain time of day; or in Screen Time some kind of app or communication limitation has been set.
sorry i cant be of more help.

 

[vgk80]

hi
so, this problem was the same on both watches (1st one, as well as the 2nd one after replacement) ?
if so, then its definitely a user setting problem.
also, you mentioned that it happens periodically. if so, then all that i can think of is that one of the settings you have set involving a timer of some kind is the reason for this; such as cant use the phone after a certain time of day; or in Screen Time some kind of app or communication limitation has been set.
sorry i cant be of more help.

I thought so too...thinking that school time setting may be throwing it off. I reset the watch to factory settings without any restrictions. The issue still persists.

 

[mk313]

Is it possible that the watch is only taking calls in Wi-Fi areas so it’s picking up the calls/texts through Wi-Fi and not cell signal? That’s the only thing. I can think of. I know that I had an issue with transferring cellular to my new watch from the old one with t no, and that was the issue for me. Cellular still worked for checking emails, etc. but I couldn’t make calls. It took a pretty long call to t mo to finally figure it out.

 

[arc of the universe]

i would review the settings listed on this apple support page to understand the limitations that can be set on a family setup watch to see which of these settings is currently causing the problem.

Set up a family member’s Apple Watch

You can set up and manage Apple Watch for someone who doesn’t have their own iPhone.

support.apple.com

 

[vgk80]

Is it possible that the watch is only taking calls in Wi-Fi areas so it’s picking up the calls/texts through Wi-Fi and not cell signal? That’s the only thing. I can think of. I know that I had an issue with transferring cellular to my new watch from the old one with t no, and that was the issue for me. Cellular still worked for checking emails, etc. but I couldn’t make calls. It took a pretty long call to t mo to finally figure it out.

That's my next step.