Hello y'all .... to perhaps summarise what we can learn from today's 'Wee Joke' from O2 and CPW - theyre both as bad as each other... just because the latter lot are the 'retarded brother' of O2 doesnt let them off the hook any less ... here's a copy (shock, horror) of my post in a similar forum thread .. which seems to top the lot of folks' stories ... and even I cant believe it ... right .. deep breath here we go again!
Well just when you thought YOU had it bad .. listen to my tale of woe ... please sit down and make a stiff drink aforehand, mind ...
In Derby it was just as bad. One O2 store with about 40 outside .. the other with about 30 .. both CPWs only about 6 outside. So I joined that one for a new contract. Bad move. I was FOURTH in line and lost out to the last 16gb to get sold. Yup they had three. THEN I was told it would DEFF come tomorrow am. To the store for collection. I then waited for a credit check for 90 mins after being told they had no stock in their warehouse!!!! What a company. So I then used THEIR laptop to buy one ONLINE on the CPW site!. Thats the good news. Now its only at Stage Two and cannot be traced by the CPW desks in the stores. I just rang em and they said demand is so high processing is taking longer. Amazing. THEN to rub further salt in the wound the Derby Westfield lot told me that now there WAS stock in their warehouse. I said its too late - already ordered online. I hope. Finally .. the ultimate insult .. went into the O2 shop and they said theyd one unclaimed 16gb unit. But it was too late. Id given my PAC code and all my details online. What a farce. So now I have no idea if its coming tomorrow at all. O2 always have been the epitome of incompetence and yet they STILL use them. TMobile would never have allowed this to happen. Maybe I shouldve stuck with them and the upcoming Vario IV. At least you get service there. So now am in limbo. Will it come tomorrow?. Somehow I dont think so. And if not ...how DO I cancel it! Because its not even officiall recognised yet! Ridiculous. Only in the UK eh? And why? Cos we're a nation of whingers ... not complainers ... so we get what we get cos we deserve it! Aye weel!
Next: Well it gets worse. The guy from the CPW shop in Derby rings to say my 16gb online order is received and being sorted out ... for a Tuesday!!!! delivery. Great. So THEN I get a email seconds after saying .. Out Of Stock!. Jesus!. Can I cancel this order what? There is no relevant box in the order confirmation to do this .. and what if youve passed em your PAC code etc? This is most odd! And most annoying!
And finally, Esther:t got WORSE!!!! Just rang order team to find out what is happening! Unbelievably again ... she says this:
Thank you for ordering with
http://www.carphonewarehouse.com.
We have now processed it through our secure systems, but are unable to despatch the item to you for security reasons. This order has now been cancelled.
If you still wish to make a purchase please call 0870 087 0870.
And thats the email quotation .. in other words my card details were not accepted because of the self imposed cockups in processing .. BY THEM!!!!
So now no phone no order ... and a day wasted. Bollocks. Might as well stick with TMobile and forget the iPhone. At least Ill be able to make calls!
Cheers for nowt O2/CPW! Who else could .. .
Say theyre open at 7.02 initially then 9am then open at 8 02
Supply THREE 16gb phones for the total Derby populace
Take your order for next day delivery
Take 90 mins to do it then find out no stock
Allow you to order a iPhone online with THEIR PC
Get email confirmation and text backup to confirm above
Say that processing may take longer than normal
A manager rings to say all going fine
Ring up CPW orders team to find out its not happening
Agreement is fully cancelled. No deal mate. Sorry!.
Tey say their order team are gonna ring me later to help me reorder.
Guess what? They havent ... fancy that!
in retrospect this may not be a bad thing. O2 cant run a bath. Let alone an Apple sponsored event. They are all over the place and fully unaccountable for their incompetence. Is this the kind of folks you want running a 3G connection, calls and worse - bills? Best I stay with TMobile and rough it with a HTC Raphael/Vario IV.
When Apple organise .. they organise. Sorted. Palm out to a crap company like O2/CPW ... it all goes heavenwards ...
STEVE JOBS!!!! Are you listening? Is it just me or is there a trend here ?
2007 IPhone Mk 1 Launch ... Cock Up
2008 IPhone 3G Launch .. Biggest EVER Cock Up
Common Factor ... O2
Other countries in similar mess ... NONE .... Work out the weakest link
Moral of the tale?. Either wait. Or dont bother. Suppose Ive saved £800 over 18 months but what a cock up . We really ARE a nation of zero vision.
Rant over (for now)
Initally I was ... angry/confused/bemused/reflective ... and have decided to probably stay on TMobile... get a PAYG phone .. bung in the SIM card .. have that converted to a reduced £10 pm contract with 300 min/600 txt Flext which I am on now. And maybe go for a eeePC and mobile USB stick for internet access. Ill save a few hundred quid intot the bargain too.
Poor old Apple .. they must rue the day they gave O2 the keys to their lovely baby product ... Why Steve .... Why? Once bitten, mate?. YOu really had no excuse for giving them another go.
Its like having Keira Knightley or Uma Thurman in yer movie... its GUARANTEED to bomb ... so DONT DO IT!... Grrr(now im at the angry stage again)
Ive decided to ... on the recommendation of another reader.. take it to the magazines. .. this cant be allowed to go unheard! Aye! Cheers!
Thats it. Now you can go!