iPhone Where is mark not junk?

[Liam Steven]

What happened to ‘Mark not Junk’? I can see ‘Move to Junk’ even when the message is already in Junk!

 

[StumpyBloke]

There is no such option AFAIK

 

[1144557]

I can only assume moving it to the inbox folder does that, but there is no specific option. I have no idea if moving it to inbox flags your mail provider to make it as not junk (like it does when you mark it as spam)

 

[webbga]

When an email appears in your junk folder select it and the "Not Junk" option appears in the tool bar. Not very user friendly, but it works.

 

[nicho]

What happened to ‘Mark not Junk’? I can see ‘Move to Junk’ even when the message is already in Junk!

My iCloud and Gmail accounts show "Mark as Not Junk" for messages in the junk folder, between the archive/delete message option and "mute" option.

 

[MandiMac]

What happened to ‘Mark not Junk’? I can see ‘Move to Junk’ even when the message is already in Junk!

Methinks it is "Move to Inbox" so it gets flagged as 'Not Junk'. Not user friendly, though.

 

[Böhme417]

I can only assume moving it to the inbox folder does that, but there is no specific option. I have no idea if moving it to inbox flags your mail provider to make it as not junk (like it does when you mark it as spam)

This doesn’t seem to do it for me. I constantly have to move emails from a specific sender, and no matter what I do, they keep getting sent to junk.

 

[Liam Steven]

I lost it after iOS 13.

Here is what I had in iOS 12 (stock image):

Here is what I have as of now:

It says ‘Move to junk’ but I am in junk!

Moving to inbox isn’t working; same genuine emails going to junk each time.

 

[papbot]

Moving to the Inbox does work but only temporarily. I have to use it every day to get messages back to a “not junk” status, but a couple days later messages from the same sender wind up back in junk. They took away the “not junk” option in ios. It still exists in macOS and I believe on iCloud.com you have a specific “not junk” option but I’m not certain, I’ll have to check in a while when I get another one. I hope they add this function back in ios 14.

 

[DeltaMac]

Is the "sender" already in your contacts?

 

[adrianlondon]

If it says "move to junk" when it's already there, it could be that your junk folder is configured to the wrong folder.

 

[Liam Steven]

If it says "move to junk" when it's already there, it could be that your junk folder is configured to the wrong folder.

No, it’s not that. It’s clearly been changed in iOS 13.
[automerge]1582659673[/automerge]

Is the "sender" already in your contacts?

That’s irrelevant.

 

[papbot]

As you said this was changed in iOS 13, there is no “mark as not junk option.” I just saw one in my junk folder on my ipad so I went to iCloud.com in Safari for that account and selected that message in the junk mailbox. There is a mark not junk option there as well as in macOS Mail but not in ios. I don’t see any logic to this and hope that ios 14 restores this option, I don’t expect this before then.

 

[jetsam]

No, it’s not that. It’s clearly been changed in iOS 13.

It appears to be a bug in 13 (I'm on 13.3.1). I tried an experiment:

1) If you move an email to Junk by using "Move Message", and selecting Junk as the new mailbox, you'll get "Move to Junk" as the option for that email in the Junk folder.

2) If you select "Move to Junk", it will get "Mark as Not Junk" as the option instead of "Move to Junk."

Apparently the "Move Message" function needs to be modified to set some flag if the mailbox a message is being moved to is the Junk mailbox.

There may be other cases where this bug appears.

 

[Liam Steven]

It appears to be a bug in 13 (I'm on 13.3.1). I tried an experiment:

1) If you move an email to Junk by using "Move Message", and selecting Junk as the new mailbox, you'll get "Move to Junk" as the option for that email in the Junk folder.

2) If you select "Move to Junk", it will get "Mark as Not Junk" as the option instead of "Move to Junk."

Apparently the "Move Message" function needs to be modified to set some flag if the mailbox a message is being moved to is the Junk mailbox.

There may be other cases where this bug appears.

You’re right! Clearly a bug then. I’ll leave you to report to Apple ?

 

[benji888]

I lost it after iOS 13.

Here is what I had in iOS 12 (stock image):

View attachment 895942

Here is what I have as of now:

View attachment 895943
It says ‘Move to junk’ but I am in junk!

Moving to inbox isn’t working; same genuine emails going to junk each time.

Same here, still the same with 13.4! I keep thinking the next update will fix it, but this has been a problem since, IDK, 13.0 I think. (I’ve been too busy to look and see if someone else has the same issue)

As you said this was changed in iOS 13, there is no “mark as not junk option.” I just saw one in my junk folder on my ipad so I went to iCloud.com in Safari for that account and selected that message in the junk mailbox. There is a mark not junk option there as well as in macOS Mail but not in ios. I don’t see any logic to this and hope that ios 14 restores this option, I don’t expect this before then.

This is a bug needed fixed a long time ago, it needs fixed now, not in iOS 14, ...I’m on my way to report to Apple now, just wish I could include a pic.

 

[Liam Steven]

Still an issue in iOS 14...
Emails in ‘Junk’ don’t have the option to ‘Mark as not junk’...

 

[benji888]

Yep, iOS/iPadOS 14 still has the same issue. Why has Apple not fixed this glaring issue?

 

[Nick55]

Apple has lost their way regarding simple and reliable software. Many features are now hidden behind other options that you must click and then choose. Simple now made complicated.