Because this feature is not working for me and I want to see if others have the same issue or any solutions.
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Why won’t iCloud backup automatically?
- Thread starter RickCMC
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Don't completely count on Apple iCloud backup. You should also make full backups with iMazing, iTunes encrypted, or some other software etc.
Now I keep getting the “Some files were not available during the last backup”. It’s like it’s trying to back up but runs into that error. I turned off all the apps for backup so I don’t know what files are causing this problem.
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Yep same here. Plugged in, WiFi and locked every night
OK, here are some more tips you've probably already tried: https://www.imyfone.com/backup-restore-iphone/some-files-were-unavailable-during-the-last-backup/
Same problem here. Noticed the phone didn’t back up for like 4 days a couple of weeks back. Did a manual backup and waited. Then it would sometimes backup. I just checked and last backup was 2 1/2 days ago, I clearly plugged in the phone with WiFi on and locked several times during that period. I’m resorting to doing manual backups until the issue gets resolve.
I had that "Some files were not available during the last backup" problem intermittently with my X.
The support engineer had me do the following:
1) Set Auto Lock to never
2) Run a manual backup and let it finish successfully
3) Keep Auto Lock set to never and see if the next iCloud backup works automatically in 24 hours
4) If it does, then you can set Auto Lock back to whatever you had it on
Just make sure you remember to manually turn your screen off, especially with an X.
I thought he was ******** me with those instructions but it worked for me.
The support engineer had me do the following:
1) Set Auto Lock to never
2) Run a manual backup and let it finish successfully
3) Keep Auto Lock set to never and see if the next iCloud backup works automatically in 24 hours
4) If it does, then you can set Auto Lock back to whatever you had it on
Just make sure you remember to manually turn your screen off, especially with an X.
I thought he was ******** me with those instructions but it worked for me.
Yeah something was definitely going on yesterday, maybe still today, I was having issues signing into FaceTime and other misc things, can’t remember. And the other day I had to re-enter my iCloud password on iPhone to reconnect iCloud. Fortunately it didn’t delete all my local music (it will do this if iCloud is signed out)
So since May your phone hasn’t backed up automatically at all? Something isn’t right.
Agreed with you. I had an issue with messages not syncing properly for a month's worth of conversations. Escalated to a senior advisor who had me go through all the troubleshooting steps (yes, it was frustrating, but I did it), and eventually she had to escalate it to engineering. Still waiting to hear back from them.
It's annoying, but I have faith they're doing what they need to do behind the scenes to analyze the issues I've been having. If you go through the process, they'll do the same for you.
It may seem like support advisors are clueless/going by a script, but as much as we hate it, we gotta trust the process.
Hopefully this helps a bit, OP?
Im actually scheduled to have a phone call with a Sr. Advisor so we will see how that goesAgreed with you. I had an issue with messages not syncing properly for a month's worth of conversations. Escalated to a senior advisor who had me go through all the troubleshooting steps (yes, it was frustrating, but I did it), and eventually she had to escalate it to engineering. Still waiting to hear back from them.
It's annoying, but I have faith they're doing what they need to do behind the scenes to analyze the issues I've been having. If you go through the process, they'll do the same for you.
It may seem like support advisors are clueless/going by a script, but as much as we hate it, we gotta trust the process.
Hopefully this helps a bit, OP?
It automatically backs up randomly. Sometimes after two days. Other times it's a week. No rhyme or reason. You seem to be obsessing over this issue. I get it - it should work - but it really isn't a major concern for me as I can force a manual back-up without a problem. I can't be bothered going back and forth with Apple for such a trivial matter.
My automatic backups are failing most of the time since upgrading to iOS 12 (now 12.0.1) with the reason given that some files were in use. Manual backups work fine.
I already deleted the iCloud backup and tried again. Manual backup succeeded, but automatic backups almost always fail.
For example, last night I plugged my iPhone in and it didn’t automatically backup and has the messages about not being able to backup because files were in use. I restarted the phone, plugged it back in and the automatic backup succeeded. To be proactive, I restarted my iPad before plugging it in, but when I checked in the morning, the automatic backup had failed because files were in use. I manually backed up without issue.
Of note under iOS 11, I saw that files in use message every now and then, but in iOS 12, it happens nearly all the time.
I already deleted the iCloud backup and tried again. Manual backup succeeded, but automatic backups almost always fail.
For example, last night I plugged my iPhone in and it didn’t automatically backup and has the messages about not being able to backup because files were in use. I restarted the phone, plugged it back in and the automatic backup succeeded. To be proactive, I restarted my iPad before plugging it in, but when I checked in the morning, the automatic backup had failed because files were in use. I manually backed up without issue.
Of note under iOS 11, I saw that files in use message every now and then, but in iOS 12, it happens nearly all the time.