Look at the left hand, so you don't see what the right hand is doing.
Perhaps all of those customers were too busy seeing the eye candy coming along with "ooh! new features!" to overlook what was publicly stated by them. In short: misdirection. But customer response has nothing to do with what they publicly put out there and then backtracked away from. Again, it damages their credibility and trustworthiness.
Interesting; you have asked for definitions of what was considered to be wrong for what they have done, and yet have no opinion on what was presented. Do you think that dishonesty is wrong?
BL.
they also did it in a very cunning way.
1-They first introduced software rent as an option which was ok
2-Then they kept the license option but they hid it deep in their site to be hard to find
3-then they pulled the rug and made it subscription only and no local storage.
here is an example of 1password gaslighting:
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While I was browsing I found this:-
Ask HN: 1Password is backing out of the lifetime license I bought. Can I sue?
😂😂😂
I am not sure if there is a misunderstanding, but to me lifetime license means you get to keep it forever as is after purchase. There seems people who think you get forever updates and support.
Of course I expect to get at least 2-5 years of free updates to keep it working, but if they won't, thats a fair deal but I won't be buying from such businesses. This is what happened to me with CrossOver. I bought a license for like $65 and some months in I did a macOS upgrade and it completely stopped working. When I asked they told the new upgrade broke the software and now I have to buy a license again for $65 just to make it work on the new MacOS.
I am not longer buying CrossOver or recommending it to anyone.