Resolved 2016 PowerPoint crashes

[windsor36]

I just installed MS Office 2016 for Mac and am using OS 10.11 on El Capitan. PowerPoint crashes "endlessly" and even if the files are saved when they open it has not saved the last set of changes to the slides. It is impossible to work like this.

Since I migrated all of the data from my old iMac to my amazing new one, would it make any difference if I removed the old version of MS Windows 2008 for Mac? If so, how does one do this? Any helpful suggestions would be greatly appreciated. Thanks

 

[dianeoforegon]

Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

You can move some files into Shared folder for testing in the new User.

Your Hard Drive/Users/Shared

After you log into the new test User, drag from Shared (it actually copies) your files to the Desktop for testing.
Remember to drag it back from Shared when you log into your main User

CREATE A NEW USER

Go to System Preferences --> Create a New User in Users & Groups.
Switch to the New User by logging out/in under the Apple in the Menu bar.

Only default Apple apps will be in the Dock in the new User. Go to Applications to open PowerPoint or any other apps you might want to test.

Do you still see the issue?

If yes, then the problem is with your base files.
If no, then the problem is in your User's folder.

Options to fix in your User's folder.

Option 1) Reset permissions and ACLs. See this post https://discussions.apple.com/thread/5275515?start=0&tstart=0

Option 2) Reset the PowerPoint files in your User's Library.

1 Move the PowerPoint Container and Office Group Container to a backup location

You can find these folders in the following locations:
• PowerPointContainer: ~/Library/Containers/com.microsoft.PowerPoint
• Office Group Container: ~/Library/Group Containers/UBF8T346G9.Office

2 Restart the machine

3. Empty the trash.

4. Open PowerPoint. Does it crash now.

Show User's Library

The User's Library folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.

Finding the User Library Folder
http://www.takecontrolbooks.com/resources/0167/site/chap11.html#FindingtheUserLibraryFolder

Macintosh HD Root folders
Applications
Library <NOT this library
System
Users > You > Library <this library

 

[whodatrr]

Just checking - are you on 10.11.0 or 10.11.1? With the ".0" release, MS Office crashed incessantly to the point that it was unusable, especially PPT. After the .1 update, I've had very few crashes.

Like the person above me said, creating a new user is a great way to troubleshoot. Also, running First Aid on the drive might help. PPT 2016 is stable for me, with 10.11.1. But it was a nightmare with 01.11.0.

 

[windsor36]

Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

You can move some files into Shared folder for testing in the new User.

Your Hard Drive/Users/Shared

After you log into the new test User, drag from Shared (it actually copies) your files to the Desktop for testing.
Remember to drag it back from Shared when you log into your main User

CREATE A NEW USER

Go to System Preferences --> Create a New User in Users & Groups.
Switch to the New User by logging out/in under the Apple in the Menu bar.

Only default Apple apps will be in the Dock in the new User. Go to Applications to open PowerPoint or any other apps you might want to test.

Do you still see the issue?

If yes, then the problem is with your base files.
If no, then the problem is in your User's folder.

Options to fix in your User's folder.

Option 1) Reset permissions and ACLs. See this post https://discussions.apple.com/thread/5275515?start=0&tstart=0

Option 2) Reset the PowerPoint files in your User's Library.

1 Move the PowerPoint Container and Office Group Container to a backup location

You can find these folders in the following locations:
• PowerPointContainer: ~/Library/Containers/com.microsoft.PowerPoint
• Office Group Container: ~/Library/Group Containers/UBF8T346G9.Office

2 Restart the machine

3. Empty the trash.

4. Open PowerPoint. Does it crash now.

Show User's Library

The User's Library folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.

Finding the User Library Folder
http://www.takecontrolbooks.com/resources/0167/site/chap11.html#FindingtheUserLibraryFolder

Macintosh HD Root folders
Applications
Library <NOT this library
System
Users > You > Library <this library

 

[windsor36]

Many thanks Diane.
This was very helpful and seems to have greatly reduced the number of PowerPoint crashes.

 

[windsor36]

Just checking - are you on 10.11.0 or 10.11.1? With the ".0" release, MS Office crashed incessantly to the point that it was unusable, especially PPT. After the .1 update, I've had very few crashes.

Like the person above me said, creating a new user is a great way to troubleshoot. Also, running First Aid on the drive might help. PPT 2016 is stable for me, with 10.11.1. But it was a nightmare with 01.11.0.

 

[windsor36]

I was on 10.11.1. However, after creating a new user as well as downloading a new and lengthy update from MS the Ppt program seems to be much more stable. Also, I contacted Apple Support and an incredibly gifted tech spotted some malware that had been transferred over from my old iMac to the new iMac and might have been part of the problem. Thanks for your help.

 

[whodatrr]

Wow! What was the malware?

glad it's sorted out...

I was on 10.11.1. However, after creating a new user as well as downloading a new and lengthy update from MS the Ppt program seems to be much more stable. Also, I contacted Apple Support and an incredibly gifted tech spotted some malware that had been transferred over from my old iMac to the new iMac and might have been part of the problem. Thanks for your help.

 

[windsor36]

Wow! What was the malware?

glad it's sorted out...

Not really sure as the Mac tech deleted it as soon as she saw it.

 

[psik]

Not really sure as the Mac tech deleted it as soon as she saw it.

lol that sounds so suspicious malware causing ppt problem. anyways glad u get it working.

 

[motherlovebone]

Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

You can move some files into Shared folder for testing in the new User.

Your Hard Drive/Users/Shared

After you log into the new test User, drag from Shared (it actually copies) your files to the Desktop for testing.
Remember to drag it back from Shared when you log into your main User

CREATE A NEW USER

Go to System Preferences --> Create a New User in Users & Groups.
Switch to the New User by logging out/in under the Apple in the Menu bar.

Only default Apple apps will be in the Dock in the new User. Go to Applications to open PowerPoint or any other apps you might want to test.

Do you still see the issue?

If yes, then the problem is with your base files.
If no, then the problem is in your User's folder.

Options to fix in your User's folder.

Option 1) Reset permissions and ACLs. See this post https://discussions.apple.com/thread/5275515?start=0&tstart=0

Option 2) Reset the PowerPoint files in your User's Library.

1 Move the PowerPoint Container and Office Group Container to a backup location

You can find these folders in the following locations:
• PowerPointContainer: ~/Library/Containers/com.microsoft.PowerPoint
• Office Group Container: ~/Library/Group Containers/UBF8T346G9.Office

2 Restart the machine

3. Empty the trash.

4. Open PowerPoint. Does it crash now.

Show User's Library

The User's Library folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.

Finding the User Library Folder
http://www.takecontrolbooks.com/resources/0167/site/chap11.html#FindingtheUserLibraryFolder

Macintosh HD Root folders
Applications
Library <NOT this library
System
Users > You > Library <this library

[doublepost=1497575456][/doublepost]thanks so much ! Option2 saved the day !!!!



MacbookAir on ElCapitan
Office2016MAC

- had restore via TimeMachine from an older MacbookAir on ElCapitan+Office2011MAC
- Powerpoint2016 just closes itself once launch (on new MacbookAir)
- create new user - no problem with launching PPT2016
- but migrating user data (massive mail data filesize ) be painful
- tested option2 below and it worked !!!!

saved myself an entire day's of work !


++++++++++++++++++++++++++++++++++++
dianeoforegon, post: 22238307, member: 568619"]Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

Option 2) Reset the PowerPoint files in your User's Library.

1 Move the PowerPoint Container and Office Group Container to a backup location

You can find these folders in the following locations:
• PowerPointContainer: ~/Library/Containers/com.microsoft.PowerPoint
• Office Group Container: ~/Library/Group Containers/UBF8T346G9.Office

2 Restart the machine

3. Empty the trash.

4. Open PowerPoint. Does it crash now.