I had to exchange mine. The process was largely pretty smooth. They had a little trouble getting the shipment out, but once they did it was simple. I got a replacement, put mine in that box, affixed the included return label and dropped it at the UPS Store.
Sounds reasonable. I'll look to contact them later today.
Very easy. I called Dell support and had zero hold time, but I had to go through some standard troubleshooting steps with the tech agent before they agreed to send me a new monitor. They also gave me a free label to ship the original monitor back to Dell.
As for packing/unpacking, well, you already know the difficulty of that.
Okay, I was going to try and contact then via the web / email, but based on a what you say I'll give them a call later.