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Hermès Edition Owners Thread

BillGates1969

BillGates1969

macrumors 68000
Sep 11, 2008
1,724
3,486
Poole, UK
Kraft/Orange. And an Earl Grey tea!

IMG_5973.jpeg


Really is a summer band


IMG_5974.jpeg
 
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KVet1979

macrumors member
Oct 14, 2020
63
75
I thought I’d share my experience with our “friends” at Hermes. So, I have three Kilim bands, absolutely love them. A few months ago, I attached my orange band and it wouldn’t stay in place, it kept sliding out. On inspection I found that the central rubber “stopper” (one of three) had fallen off from the long strap. I had owned the strap for less than three months so contacted Hermes expecting a replacement. No, they said, it needed inspection and possible repair. I sent it off and waited. And waited. And waited. In the meantime I had next to no updates and thought that they had lost the band. No, they assured me, they still had it and would be sending it back to me asap. To get to this point had taken 7 weeks. Two further weeks went by and I finally received my band back. Only no repair had been done, it was in exactly the same state, still faulty.

Absolutely terrible customer service and I have no idea where to go from here….
 
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dmccombs

macrumors 6502a
May 13, 2013
567
1,524
KVet1979 said:
I thought I’d share my experience with our “friends” at Hermes. So, I have three Kilim bands, absolutely love them. A few months ago, I attached my orange band and it wouldn’t stay in place, it kept sliding out. On inspection I found that the central rubber “stopper” (one of three) had fallen off from the long strap. I had owned the strap for less than three months so contacted Hermes expecting a replacement. No, they said, it needed inspection and possible repair. I sent it off and waited. And waited. And waited. In the meantime I had next to no updates and thought that they had lost the band. No, they assured me, they still had it and would be sending it back to me asap. To get to this point had taken 7 weeks. Two further weeks went by and I finally received my band back. Only no repair had been done, it was in exactly the same state, still faulty.

Absolutely terrible customer service and I have no idea where to go from here….
Click to expand...
Maybe ask your Credit Card company to reverse the charge?
 
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TorontoSS

macrumors 65816
Nov 9, 2009
1,021
350
KVet1979 said:
I thought I’d share my experience with our “friends” at Hermes. So, I have three Kilim bands, absolutely love them. A few months ago, I attached my orange band and it wouldn’t stay in place, it kept sliding out. On inspection I found that the central rubber “stopper” (one of three) had fallen off from the long strap. I had owned the strap for less than three months so contacted Hermes expecting a replacement. No, they said, it needed inspection and possible repair. I sent it off and waited. And waited. And waited. In the meantime I had next to no updates and thought that they had lost the band. No, they assured me, they still had it and would be sending it back to me asap. To get to this point had taken 7 weeks. Two further weeks went by and I finally received my band back. Only no repair had been done, it was in exactly the same state, still faulty.

Absolutely terrible customer service and I have no idea where to go from here….
Click to expand...
that's absolutely awful. i really hate how luxury companies take their customers for granted like this. did anyone tell you why it was not repaired? i'm sorry you had to deal with that!
 
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Diopter

Diopter

macrumors member
Sep 18, 2023
40
65
That’s terrible service 😕

Whenever possible I buy my bands from Apple because I know they’ll always be better to deal with if there’s an issue (but of course, unfortunately, not all of the bands are available directly from Apple!).
 
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KVet1979

macrumors member
Oct 14, 2020
63
75
Diopter said:
That’s terrible service 😕

Whenever possible I buy my bands from Apple because I know they’ll always be better to deal with if there’s an issue (but of course, unfortunately, not all of the bands are available directly from Apple!).
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Just FYI, if you buy a Hermes band through Apple and it develops a fault, you still need to send it to Hermes for assessment, Apple wont touch it for replacement.
 
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