iOS 10 not allowing apps to be installed

[RogerWilco6502]

I have a friend who was recently given an iPhone 5. She has iOS 10 running on it and just this morning she found that she wasn't able to install any apps on it. She did a factory reset but it still refuses to install anything. I recommended she try setting back the time on the phone just to see if that changes anything (it might work, however unlikely, because I know Apple uses a lot of time-based things), and am waiting to see if that has worked.

The specific behavior it exhibits is it will start to download (and I don't even think it gets past that point), and then just stop and act as though the download button was never tapped.

I might be able to get a video of the behavior later if that would help.

Anyone have any ideas?

 

[cmaier]

I have a friend who was recently given an iPhone 5. She has iOS 10 running on it and just this morning she found that she wasn't able to install any apps on it. She did a factory reset but it still refuses to install anything. I recommended she try setting back the time on the phone just to see if that changes anything (it might work, however unlikely, because I know Apple uses a lot of time-based things), and am waiting to see if that has worked.

The specific behavior it exhibits is it will start to download (and I don't even think it gets past that point), and then just stop and act as though the download button was never tapped.

I might be able to get a video of the behavior later if that would help.

Anyone have any ideas?

This might be the issue where she didn’t install 10.3.4.

See here:

Some old iPhones will stop working on Sunday unless they have the latest software

Some iPhones or iPads released in 2012 or earlier need a software update from Apple or they will stop working correctly at 2 p.m. eastern time on Sunday.

www.cnbc.com

 

[RogerWilco6502]

This might be the issue where she didn’t install 10.3.4.

See here:

Some old iPhones will stop working on Sunday unless they have the latest software

Some iPhones or iPads released in 2012 or earlier need a software update from Apple or they will stop working correctly at 2 p.m. eastern time on Sunday.

www.cnbc.com

Ok, thank you! I'll pass the article on to her so she can read it. I don't know what update of 10 her phone has, so this might be the case.

If it is, hopefully she doesn't mind using iTunes ?

 

[cmaier]

Ok, thank you! I'll pass the article on to her so she can read it. I don't know what update of 10 her phone has, so this might be the case.

If it is, hopefully she doesn't mind using iTunes ?

If someone is still running iOS 10 at this point, pretty good chance she isn’t the sort to read tech news sites and to have noticed the warnings about this issue

I’m guessing that’s what’s going on.

 

[RogerWilco6502]

If someone is still running iOS 10 at this point, pretty good chance she isn’t the sort to read tech news sites and to have noticed the warnings about this issue

I’m guessing that’s what’s going on.

She's tech-savy and very knowledgeable, it's more iOS 10 out of necessity really.

 

[RogerWilco6502]

I just was able to check and her phone is up to date, so it wouldn't be that issue.

 

[cmaier]

I just was able to check and her phone is up to date, so it wouldn't be that issue.

Then I’m afraid I’m stumped.

 

[RogerWilco6502]

Then I’m afraid I’m stumped.

Interesting note: it randomly started working again after not working for 26 hours or so.

 

[cmaier]

Interesting note: it randomly started working again after not working for 26 hours or so.

Hmm. That sounds like some sort of server issue, that maybe only affected devices with very old OS’s for some reason (typically a certificate issue).

 

[RogerWilco6502]

Hmm. That sounds like some sort of server issue, that maybe only affected devices with very old OS’s for some reason (typically a certificate issue).

Yea, I think if it happens again (along with trying using iTunes 11 to install apps), I'll suggest maybe setting the date and time to different values to see if that works some magic like it will with older Mac OS installers sometimes.