iPhone 12 iPhone 12- "Unknown Part" Error? Never Repaired

[solo118]

Hi All

I have been using the iphone 12 for a while, then handed it down to my son. He has been using it without service, and the phone is in excellent condition.

Yesterday the phone died after being used throughout the day, and it refused to charge. It only says "1" on the battery, and 0% when on the charger. At this point the phone (within settings) is saying Unknown Part error- basically the battery might not be genuine.

I have never had the battery replaced, so not sure why this error came up. I was able to reset the phone (erase contents/settings) to start fresh, but I get the same error. Beyond this, I do not know what to do.

I can only assume the cost to repair is not worth it, I might be better off getting a newer phone, but I am curious if there is any way around this just in case there is a way to save the phone.

If anybody has any advice/suggestions I would greatly appreciate it!

 

[AlexJ092]

I had an error with the camera on my 13 pro max. It had an error showing in the settings stating that the camera was not a genuine Apple part. I contacted Apple via the support app and they replaced the phone no questions asked 😃. They did run diagnostics before they replaced but they must have been happy with the outcome of those tests.

 

[solo118]

Thanks- problem is its an iphone 12 and out of warranty. should I still call?

 

[AlexJ092]

Thanks- problem is its an iphone 12 and out of warranty. should I still call?

I would go through the Apple support app and explain the situation. They should still help as the diagnostics will show them an error etc