Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

djangofan

macrumors newbie
Original poster
May 6, 2018
10
10
I recently bought a refurbished Mac Pro 6,1, with 32GB of ram in all 4 slots. After a month, one of my DIMMs is not being detected, leaving me with only 24GB. Can anyone tell me what approach I should take to troubleshoot this? I am new to Macs (but highly technical) and I am hoping someone out there has experience with this kind of thing?
 
  • Like
Reactions: pischu12

Slash-2CPU

macrumors 6502
Dec 14, 2016
404
268
Still under warranty? Don't even crack the case. Return it. Anything you do, they may say it's broken because you touched it.

On a hardware level, the 6,1 Mac Pro is an Intel Xeon workstation crammed inside a shiny trash can. It's a strangely-shaped Intel PC. Each slot is its own memory channel back to the CPU.

Three possibilities:
1. DIMM died. Swap DIMMS, see if all DIMMs work.
2. Slot died. Swap DIMMS among slots, see all slots work.
3. CPU isn't making good contact in socket, so one of the memory channels isn't functional. I wouldn't touch that one. Warranty void if you try to access CPU.
 
Last edited:
  • Like
Reactions: pischu12

alphaod

macrumors Core
Feb 9, 2008
22,183
1,245
NYC
Does System Profiler tell you which slot is not detected? Just swap that RAM stick into another working slot and see if it works. Then put a working RAM stick from another slot into the one that is not being detected to see if the slot works.
 

djangofan

macrumors newbie
Original poster
May 6, 2018
10
10
Ok: here is how I fixed it.

1. My RAM slot #3 was not detected.
2. I opened the case and removed and re-seated slog #3 and rebooted machine
3. After doing that, slot #1 was not not recognized.
4. I opened the case and removed and re-seated ALL 4 DIMMS
5. When I restarted machine it is now fixed and back to normal.

Thanks for your help guys.
 
  • Like
Reactions: pischu12

pischu12

macrumors member
Mar 14, 2020
44
27
That's totally weird right :) I had a slot go quiet - replaced the CPU board and now all well .... I had switched the RAM around with other know good sticks - and always the same slot would would be "quiet" . Thank god I got a really good deal for the CPU card to be able to fix it . My worry was that it "might" spread.... hence jumping in and fixing it ( besides the fact that mentally it bothered me me lol ) cause 48 G RAM is still perfect 99.5 % of the time.
 

mikas

macrumors 6502a
Sep 14, 2017
890
646
Finland
The RAM slotsin 6,1 are unnecessarily fragile. I did damage one slot just putting in some more RAM. Me too bought a new CPU board, but haven't swapped/used it till now. I've got 96GB in that one, and as you say it's enough, me too think it's enough for the use cases of mine today. The extra board, well it's there in reserve though if needed one day.

I own 3 pcs of 6,1's, please don't ask why :rolleyes:.
 
  • Like
Reactions: pischu12

pischu12

macrumors member
Mar 14, 2020
44
27
OMG I thought it was just me owning several - I am so ever guilty as charged lol !!!! Thank god I have "slowly" let go of the addiction of wanting another :) Thank you for your insight !!!! So very appreciated.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.