iPhone 14 Pro What is replaced on my 14 pro during AppleCare repair?

[newdev9]

I have AppleCare+ on my 14 Pro and it fell today on my floor. Fortunately it’s just the back glass. Didn’t impact the cameras or the front screen.

I saw the cost is $29 on apple’s website. What gets replaced during this repair? Will my phone get wiped? I have a backup but just wondering

 

[Al Rukh]

I have AppleCare+ on my 14 Pro and it fell today on my floor. Fortunately it’s just the back glass. Didn’t impact the cameras or the front screen.

I saw the cost is $29 on apple’s website. What gets replaced during this repair? Will my phone get wiped? I have a backup but just wondering

I believe they would change everything other than the screen due to how the 14 Pro series were built. Your iPhone will not get wiped intentionally but the staff would warn you it could happen and if it does they do not bear the responsibility. Please make a backup file on your Mac or PC, do not just rely on iCloud backups.

 

[newdev9]

I believe they would change everything other than the screen due to how the 14 Pro series were built. Your iPhone will not get wiped intentionally but the staff would warn you it could happen and if it does they do not bear the responsibility. Please make a backup file on your Mac or PC, do not just rely on iCloud backups.

Thank you for this.

 

[maerz001]

They wont do a repair in store. You will highly likely get a different refurbished unit

 

[HDFan]

You will highly likely get a different refurbished unit

That's what happened with me. They just gave me a white boxed phone.

 

[FreakinEurekan]

iPhone 15 allows the back to be easily replaced on its own.... 14 and earlier, not so much. So yeah, basically a new phone.

They COULD do a.... don't remember the correct name for it, something like "Rear System" exchange which is basically jacking up your display & rolling a new phone under it. But the end result is the same, a new phone "In essence."

 

[newdev9]

That's what happened with me. They just gave me a white boxed phone.

Has your refurbished model been good so far?

 

[newdev9]

They wont do a repair in store. You will highly likely get a different refurbished unit

Have you had any experience with refurbished models as far as quality goes

 

[BugeyeSTI]

Has your refurbished model been good so far?

Have you had any experience with refurbished models as far as quality goes

If you have to get a refurbished device due to a repair, Apple refurbs are the highest quality IMO..

 

[maerz001]

Have you had any experience with refurbished models as far as quality goes

I got a refurbished iphone 6s and ipad. They looked and felt brand new. Apple does a great job there

 

[HDFan]

Has your refurbished model been good so far?

My 2 refurbished devices have been indistinguishable from the originals.

 

[aakshey]

I have AppleCare+ on my 14 Pro and it fell today on my floor. Fortunately it’s just the back glass. Didn’t impact the cameras or the front screen.

I saw the cost is $29 on apple’s website. What gets replaced during this repair? Will my phone get wiped? I have a backup but just wondering

There’s absolutely no difference

In fact, as luck would have it, I’ve had better experience with replacements compared to retail units

 

[Spacegray]

My 2 refurbished devices have been indistinguishable from the originals.

Refurbished units have N* model number, if i remember right.

 

[newdev9]

There’s absolutely no difference

In fact, as luck would have it, I’ve had better experience with replacements compared to retail units

So I FINALLY got around to replacing my device. I actually feel this device is better than my previous one. I literally can’t tell this is a refurbished device.

 

[aakshey]

So I FINALLY got around to replacing my device. I actually feel this device is better than my previous one. I literally can’t tell this is a refurbished device.

I’ve always said this
Apple replacements are often better than new
No such thing is conventional refurb at Apple

 

[DarkSorrow82]

When Apple replaced my iPhone 14 Pro Max cause I ran it over with the Bobcat they didn’t give me a refurbished unit. It was actually new and it was a $99 deductible.

 

[newdev9]

When Apple replaced my iPhone 14 Pro Max cause I ran it over with the Bobcat they didn’t give me a refurbished unit. It was actually new and it was a $99 deductible.

Yeah I think I got a new one. Doesn’t feel refurbished. They found additional damage aside from the back I guess internally (camera maybe?) but yeah I paid $99 too

 

[DarkSorrow82]

Yeah I think I got a new one. Doesn’t feel refurbished. They found additional damage aside from the back I guess internally (camera maybe?) but yeah I paid $99 too

That’s good. I love AppleCare+ better than carrier insurance. Apple has never let me down.

 

[newdev9]

That’s good. I love AppleCare+ better than carrier insurance. Apple has never let me down.

First time using it. Wouldn’t buy another phone without it!