apple warranty

Hello, Here are my questions: 1. Can you reset the battery cycle count? Im asking to make sure I haven't bought a used macbook. 2. Why every time I plug in the charger - even if I have 50% battery, the cycle count increases? According to the official documentation from here it should not...

Like many I purchased Apple products for holiday gifts on sale in December. My mistake was to do so from the Apple store on Amazon. If your recipients like mine want to add AppleCare+ to an Apple holiday gift you purchased, have them verify the purchase date. The date you purchased the gifts of...

Hi there, my brand new iPad Pro 11” 2021 has developed a single hairline crack without any visible point of impact at the frame. I have NOT ever drop my iPad or even move it out of my house, and more specific my desk work office. My iPad Pro was bought brand new at 17/06/2022 and developed...

Hello, As the title implies I was shocked last night to find out that a pixel just died on my 7-month-old 14-inch Macbook Pro. After the mini heart attack, I relaxed knowing that I have a 2 years warranty offered by my official Apple reseller from which I bought the laptop; but surprise struck...

Any advice for me….. I bought the 16’’ macbook pro last June. Worked absolutely fine up until this last week. I closed the screen after working friday, came back to a dead computer monday. Nothing would work to get it turned on. It’s never lagged, overheated, been dropped, no water damage. I...

Here's my problem: I bought an iPhone Xs Max when it came out. It's been more than 2 years ago. Last month, my phone start restarting for no raison. I called Apple Support and told me to do the update, but it didn't solve the problem. I went to Apple Store and they discover that a sensor was...

I searched over the internet; and couldn't find any thread discussing whether the New Zealand Apple warranty is 12 or 24 months. Hopefully this information helps anyone claiming faulty products in NZ. Currently in New Zealand, most retailers state that iPhone comes with a 24 Month Manufacturer...

I own a MacBook Air that I have owned for about 5 years now. It's a 2011 that I purchased refurbished. I bought it in 2014. In 2015 it was 3 years old. One year later after purchase, I woke up one morning and found the screen floating above the keyboard. The keyboard was warped and the computer...

Hi All, So my question is as follows. Should Apple be held accountable for unnecessary 'wear and tear' on a battery following USB-C cable recalls on units shipped in 2015? This thought comes from my recent interactions with Apple following the repair of a rMB keyboard without an extended...

Hi All, So to cut a long (and horrifying) story short. My MPB A1708 miraculously developed a pin point crack in the lower left screen and damaged the LCD. How this happened, I am unsure as I keep my MBP in a hardshell and in another neoprene case. Perhaps it was a grain of sand or Antman but...