customer relations

Mine broke after 9 months of regular use (off/on once a day to charge), and AppleCare refused to care. I get that it’s a physical part that will get daily wear and tear, but Apple sport bands I’ve had in the past at least offer a couple years of use before the glue holding the metal nub gives...

I recently took my MacBook to be fixed to the Apple Store here in Australia (because of sticky keyboard issues). When the Genius got my data, I noticed a checkmark in the form he was filling in his iPad; it said something like "customer mentioned Consumer Law". Any idea of what exactly is the...

Dear community, I'm just wondering if it would be ok to share my story here. Just to let you know how Apple treats loyal customers (using Apple since 2006, iPhones since 2008). Since May 2018 I have issues with my iPhone 7: - calls on airplane mode (WiFi disabled), - unable to connect to the...

So the Title summarises my experience so far with Apple and it all started with a faulty product that was getting replaced. I was having graphic card issues on a Late 2015 MacBook Pro 15" which I purchased last year and was happy about because it was my first Apple product. I called AppleCare...

I' mot here to find a solution, because there Isn't one, instead I just wanted to let my frustration out, because I know people here will understand. I own a MacBook Pro with Apple Care+, iMac, Watch2, iPhone 7, Apple TV etc.. Two weeks ago, the same week, my Watch broke, then my iP 7, my...