Nope, the router has never been in NC to my knowledge - i bought it about a month ago.
I'll try doing the reset later today.
Going outside worked fine, but not until i disconnected from 3g. Once I reconnected to my wi-fi and 3g it was confused again...
also i should say when it was finding me in NC, it never actually pin-pointed me by showing the solid blue circle. what it did was show the large blue circle (attempting to narrow in) and then the circle got smaller and smaller, but never actually finished by showing the solid blue circle. it seems to be quite confused...
do you think this is a hardware issue or a software issue?