Apple Music and Spotify overwhelmingly dominate the music streaming space, but the two services offer surprisingly different experiences despite their competitive pricing, so which is best?
The key point here isn't the music but rather the app itself. Both have essentially the same catalog and offer many of the same features for searching, favorites, playlists, etc. However, I find the apps to be very different experiences.
I accept there are personal opinions, but my experience with Apple Music has been a total disappointment in every aspect of using it. I have been on my sixth free trial of Apple Music over the past few years, and as with each previous trial, I ended up canceling it within the first week because of the issues, interface, and features.
My interest is finding and adding to playlists music that matches searches for whatever I am interested in, my mood, to listen to while doing a task or a particular genre of interest. When I search in Apple Music, I get limited results that are always about the same, and regardless of what I use in the search box, it includes music I have no interest in. I could never figure out how Rap, Hip Hop, or Explicit content would return in a search for Celtic Relaxation Music for Sleep. But it has. Apple Music doesn't seem to understand what instrumental means, as many results still have lyrics. It also doesn't understand the context. If I ask for recommendations to listen to fall asleep, I often get these loud beats or techno music that are not conducive to relaxing.
With Spotify, the results from my search are spot on (pun intended). Usually, they are so well-matched that I end up adding them to my library or creating a playlist and downloading them. With Apple Music, the results are few; with Spotify, there is a long list to scroll through. Spotify has outstanding music discovery, searching, recommendations, etc.
The Apple Music Interface is as bad as possible, especially on the smaller iPhone screen. Even on the Mac, it reminds me of the MSDOS apps I used to run long ago. One look at the Apple Music Library reminds me of using a DOS database.
I find the Spotify interface more attractive, intuitive, and easily navigated and managed. Also, managing my playlists and songs is easy and intuitive for online or offline listening. It only takes a moment to edit or organize on Spotify.
I find the biggest headache for me is the Apple Music Library. Even after days, many songs remain in the status column as waiting, ineligible, or as an error. No help is offered to fix or explain why they are listed that way or the problem. None of this hassle is possible on Spotify.
Spotify Connect makes connecting to any speaker easy, either through streaming or a voice assistant like Sonos can be set up with. Siri often does not understand when I ask to play music, or can't find the music, or plays the same song after each request. I have had better luck asking Siri to use Spotify than Apple Music. Sometimes, Apple Music won't even recognize my HomePods on my local network, which often requires rebooting my phone and HomePods to fix. Perhaps it is not Apple Music but one of the many issues with HomeKit, but it is annoying.
I will admit that I prefer the Apple Watch Apple Music app over the Spotify App and find the Spatial Audio a nice feature.
I have provided feedback to Apple many times, but I have seen little change, and my frustrations remain. For now, I will stay with Spotify and, perhaps, another day, try another free trial of Apple Music again.