I'm a little lost here. The questionnaire response says that they want better wages and improvements to health benefits as the top two. It didn't say anything about managers being terrible, which is what you suggested previously. Which do you believe it is? Do you believe it is bad managers or what the employees actually put as responses to the survey?
Also, be careful about the generalization of of all the unionized employees at these two apple stores. I'll bet there ARE some in that group that simply want better pay for less work (to be fair, who doesn't?). We don't know what each of their situations are, though, and we don't have good data on that. This kind of assumption creates and undo stereotype that can lead to an incorrect solution.
The oversimplistic solution of "go get yourself educated and get a better job" is hard for those working full time while they have kids and even if it is doable it takes time to get an education. Why not push to better your situation in the short term along side making a better situation long term? In short, do BOTH!
Also, be careful about the generalization of of all the unionized employees at these two apple stores. I'll bet there ARE some in that group that simply want better pay for less work (to be fair, who doesn't?). We don't know what each of their situations are, though, and we don't have good data on that. This kind of assumption creates and undo stereotype that can lead to an incorrect solution.
The oversimplistic solution of "go get yourself educated and get a better job" is hard for those working full time while they have kids and even if it is doable it takes time to get an education. Why not push to better your situation in the short term along side making a better situation long term? In short, do BOTH!