iPhone 12 Pro Max iPhone scratched out of box

[Otflyer]

Return it. I got mine at launch last year and it’s still perfect. Don’t listen to people telling you to keep it.

 

[tedley]

If it was sold as new and not a refurb, it likely happened at the factory when they were testing the charging port.

Possibly, but my point is you don't know. If you buy something as 'new', it should be in 'new' condition, period. This is true especially because of the premium prices one pays for apple products. If I'm paying top dollar for something, I'm going to be picky. I even think Apple understands and accepts this because of their liberal return policies.

By this logic, it would be acceptable for a person buying a new car to discover a dent in the fender and accept it anyway because the salesman said 'Oh, that's ok. It just happened when the car was being shipped'.

Just my 2 cents.

 

[abcedfg]

Quick update, I ended up returning it for another issue and got a 13 Pro, which is in perfect condition. Well, aside from an uneven display compared to my old XS..?