Maybe you inadvertently installed the Beta update? My 15PM is on 17.0.2 and it definitely has this issue.
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Resolved Missing Custom Tones in iOS 17 [MERGED]
- Thread starter FireFish
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- ios 17
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17.0.2 is the latest release. He might be on a beta build.
They didn't bother saying which version, but the tones are only back in the 17.1 beta. Apple just reverted the whole sounds thing back to a previous state - so all the new 17.0 tones have been removed too. Let's see what later betas bring to the table.
To be clear, they are NOT back on the 17.0.1 or .2 - only in the 17.1 beta 1
I just moved to 17.0.2 last night. No such luck here. I have the custom tones from before. They work. But in the tone list it’s labeled “None”.
I don’t see any change on my end.
It's on 17.1 beta 1, not 17.0.2. Although 17.0.2 was released on 9/26 for most devices, it was released on 9/21 for the 15/15 Pro, and even then, seems like some very small changes, especially in helping with migrating to a new device (15/15 Pro went 17.0->17.0.2, while everything else went 17.0->17.0.1 and then to 17.0.2 a few days later, probably just to get every device on a similar build/version number).
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One positive thing to note, Just because Apple has moved a "fix" to a point release doesn't mean they still can't back port that "fix" to prior releases. It's possible to still see a 17.0.3 release in quick fashion for this, considering it's a potential accessibility issue. What about blind people that have custom tones for various things. What about people hard of hearing that use specific tones.. It may not be "crashing" but it's a glaring omission considering the need to update the new new iPhone 15 right away anyway, and then the smattering of updates after.. I bet this gets fixed quick.
iOS 17.1 beta brought it back but removed the new tones. There may be another release 17.0.3 possibly. Only time can tell.
Sounds like you might have beta updates enabled and inadvertently installed the 17.1 beta.
Yeh, that's actually a known documented issue with 17.1 Beta 1 and caused me to cancel the download mid-way.
Please confirm you're not running a Public Beta or Development build.
Go to Settings --> About and copy & paste the entire version number (17.x (xxxxxx) as a reply
BTW it's not only purchased tones. I had hundreds of non-purchased manually accumulated tones as well that vanished.
As others have noted, every iOS 17 pre-release beta and development build had absolutely no issues.
As if asking to innovate actual new features in a major iPhone upgrade is too much, they have to tinker with the tones to make it feel like its progressing. It feels like its regressing and we the
This is beyond sloppy engineering. Someone needs to be fired for this debacle.
They sent them a "you're fired" text, but they didn't hear the notification.
I wonder if they'd release an interim update (17.0.3) to handle this. It is an accessibility issue now. Some of the people I work with that are visually impaired rely on specific tones for specific contacts.
You make a great point. Be sure when you submit feedback to Apple you include this scenario.
Yee gads! 
I've just updated my 14Pm to IOS 17.02. Apart from the actual ringtone, my custom sounds for mail, alarms, voicemail etc etc that I transferred from my Mac, have disappeared from my phone! I have just tried transfering them back onto my phone, but they just won't show!
Not happy. I loved my pacman sound when I got new mail, and my nuclear siren as my reminder sound. Pfft!
Come on Apple. Stop f****ing about.
PS: feedback submitted.
I've just updated my 14Pm to IOS 17.02. Apart from the actual ringtone, my custom sounds for mail, alarms, voicemail etc etc that I transferred from my Mac, have disappeared from my phone! I have just tried transfering them back onto my phone, but they just won't show!Not happy. I loved my pacman sound when I got new mail, and my nuclear siren as my reminder sound. Pfft!
Come on Apple. Stop f****ing about.
PS: feedback submitted.
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Replying to oneself - scrap that. That was a load of bollocks. Installed IOS 17.02 aaaaaaaaaand they have disappeared! FFS.
I came across the issue when I was showing a friend on how to do custom text tones with their new iphone 15 Pro Max. Not too happy with this issue as I have about 200 custom text tones installed. Waiting on Apple to fix it as the "fix" mentioned earlier in the post would be a pain in the Asterisk to do myself.
