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iPad New 13.4 bug w mp4 video playback - “there’s a problem loading this content”
- Thread starter tazdevl
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I’m having this problem on my iPad Air 2. I have several mp4 videos in Goodreader and they just won’t play now. Doesn’t seem to matter what kind of video, it includes trailers and purchased music videos from iTunes (!) so I don’t think it’s an intentional attempt at control, rather a bug, which hopefully they will fix soon.
Edit: Updated the app and videos seem to be working again now. But something in the OS definitely broke videos in the older version, so something was going on.
Edit: Updated the app and videos seem to be working again now. But something in the OS definitely broke videos in the older version, so something was going on.
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How’s the issue with the latest beta? If this is somehow solved, I will update to iPadOS 13.5 when the final release is out (hopefully tomorrow?).
I’d like the media apps (VLC, nPlayer) to be updated as well, maybe it is an issue on their end.
I’d like the media apps (VLC, nPlayer) to be updated as well, maybe it is an issue on their end.
Bad that it remains broken but I highly doubt that the government would get involved with a s/w bug like this. That would be a bag of worms and bad precedent, not to mention that they've got bigger fish to fry these days.
Does the sample back in this post have the problem on your device?
New 13.4 bug w mp4 video playback - “there’s a problem loading this content”
I met this bug too. The m4v file contains AAC 5.1 surround audio. All my other mp4s with AAC 2 channel audio can play well. I attached a smaller video file and it can reproduce this issue. Hope apple knew this issue and fixed asap.
forums.macrumors.com
I ask because I tried it and it works fine for me.
Edit - this was under 13.5 (released).
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Did you guys try calling Apple?
If you are using iCloud Photo Library try logging out of your AppleID on the device and back in.
I had this issue on an AppleTV years ago and was because the iCloud log in was wonky after an update. Relogging resets it.
If you are using iCloud Photo Library try logging out of your AppleID on the device and back in.
I had this issue on an AppleTV years ago and was because the iCloud log in was wonky after an update. Relogging resets it.
Lol of course.
Some folks in the media have picked it up too.
www.forbes.com
Apple content seems to play fine. The problem is with some video libraries-files loaded on the iPad via iTunes. When they are played in the iOS TV app it throws the error message. This started immediately after updating to iOS 13.4. It’s a bug, no one is sure the nature (video codec, audio codec, resolution, etc...). It also appears to affect other video apps, which leads me to believe its in iOS.
Some folks in the media have picked it up too.
Apple iOS 13.5 Release: Should You Upgrade?
Apple iOS 13.5 is the most important update in iPhone history. This is what you need to know about it...
www.forbes.com
Apple content seems to play fine. The problem is with some video libraries-files loaded on the iPad via iTunes. When they are played in the iOS TV app it throws the error message. This started immediately after updating to iOS 13.4. It’s a bug, no one is sure the nature (video codec, audio codec, resolution, etc...). It also appears to affect other video apps, which leads me to believe its in iOS.
Going back to this sample -
https://forums.macrumors.com/thread...em-loading-this-content.2228293/post-28405389
I copied it into Files and got a failure when trying to play it. I copied it into nPlayer and it plays fine there.
Edit: From within Files, I shared and opened with Infuse & VLC and those apps could also play it. Tried to play it with FileBrowser for Business and FileExplorer Pro and it would not play; both of these play other mp4 files without a problem.
https://forums.macrumors.com/thread...em-loading-this-content.2228293/post-28405389
I copied it into Files and got a failure when trying to play it. I copied it into nPlayer and it plays fine there.
Edit: From within Files, I shared and opened with Infuse & VLC and those apps could also play it. Tried to play it with FileBrowser for Business and FileExplorer Pro and it would not play; both of these play other mp4 files without a problem.
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Here’s latest version of nplayer playing same file right after iOS TV app which threw the “there’s a problem loading this content” error. Same problem, different error message. Played fine on both apps before 13.4.
I can’t explain why the file isn’t working, all I know is it started immediately after updating to iOS 13.4 and persisted with every subsequent release, including 13.5.
if you’ve got the problem, recommend you escalate. Only way it’ll get fixed.
I can’t explain why the file isn’t working, all I know is it started immediately after updating to iOS 13.4 and persisted with every subsequent release, including 13.5.
if you’ve got the problem, recommend you escalate. Only way it’ll get fixed.
Attachments
It only happens on files with 5.1 audio? Or is anyone experiencing troubles with simpler files? I ask because I don’t have any file with audio in 5.1 channels and maybe I could update my iPad, currently at 13.3.1
On the other hand, maybe if you contact with nPlayer they, as developers, can investigate the issue and contact Apple to address the issue together...
Finally, while I stay on 13.3.1, if you want me to do any kind of test, just let me know! The file on the first page works fine even on Files app.
Oh and thank you for keeping us up to date!
On the other hand, maybe if you contact with nPlayer they, as developers, can investigate the issue and contact Apple to address the issue together...
Finally, while I stay on 13.3.1, if you want me to do any kind of test, just let me know! The file on the first page works fine even on Files app.
Oh and thank you for keeping us up to date!
Can you play that sample above or does it cause you problems on your device? It does work on my 2018 12.9 Pro.
That doesn't mean anything. Certain third party media players can transcode on-the-fly from unsupported to supported codec. I use that feature when casting to Chromecast that has limited codec support.
Hi all... I can tell you based on my own diagnosis that the issue happens if the movie file in question is encoded with 5.1 channel sound, and its bit rate is more than 200 kbps. I made a playlist of all my mp4s above and below that mark. All the ones below are 2 channel sound and play fine. All the ones above that throw the error. This is on both my iPad Pro 3rd generation and my iPhone XR. But it’s not on my iPad Pro 1st generation, not even on 13.5. The only workaround is to use headphones, either plug-in or Bluetooth. As soon as the device tries to play this directly, the error is thrown. I reported this to Apple and the only suggestion they gave me that I hadn’t already tried was to delete and reinstall the tv app. But that did not help. Good luck to all of us!