New Apple TV 4K remote keeps losing connection

[jonjames505]

Got the new Apple TV 4K yesterday. The connection to the remote keeps getting lost, then connected again automatically. Very annoying while watching things with the pop up in the corner. Tried repairing twice. Tried hard reset. Tried charging the remote. Any ideas??

 

[godfreytoddanderson]

Same

 

[jonjames505]

Same

Could it be widespread? Maybe something server side? Disappointing for sure with new hardware.

 

[godfreytoddanderson]

We’ll know soon based on reply’s to this thread. Our ATV 4K original is about 15 feet away. Exact same setup as with original remote that never had connection problems.

 

[ckiggins]

Same thing happening here. Bought the remote only to use with existing 4K and it’s disconnected a few times with the popup in the corner.

 

[Maclver]

Same thing happening here. Bought remote for my existing 4K.

 

[JohnnieBBadde]

Things to consider:

- Many devices with 2.4 GHz Wifi in the same room?

- ATV placed next to a computer or other device that uses USB 3.0 peripherals like external drives?

- ATV's AC power cable not guided away from the device at the back or the ATV is sitting on a nest of power cables/extension cords?

- LED lighting in the room?

 

[turbineseaplane]

Things to consider:

- Many devices with 2.4 GHz Wifi in the same room?

- ATV placed next to a computer or other device that uses USB 3.0 peripherals like external drives?

- ATV's AC power cable not guided away from the device at the back or the ATV is sitting on a nest of power cables/extension cords?

- LED lighting in the room?

Bullet #5: Are you trying to use it inside a house?

 

[JohnnieBBadde]

Well - Science is a bitch, man!

Especially since Apple do not have a great track record regarding electromagnetic interference this is unfortunately a serious question.

Nothing they have created so far is "magic"...

 

[turbineseaplane]

Well - Science is a bitch, man!

Especially since Apple do not have a great track record regarding electromagnetic interference this is unfortunately a serious question.

Nothing they have created so far is "magic"...

Oh I know - I was just joking around..

 

[jonjames505]

Things to consider:

- Many devices with 2.4 GHz Wifi in the same room?

- ATV placed next to a computer or other device that uses USB 3.0 peripherals like external drives?

- ATV's AC power cable not guided away from the device at the back or the ATV is sitting on a nest of power cables/extension cords?

- LED lighting in the room?

The Apple TV is mounted on the back of the tv amongst many cables. Could that be causing the problem?

 

[aesc80]

I’m seeing the same problem. Funny how it’s only happened tonight and not the several hours I’ve been playing with it. Just a few observations:

1.) this problem seems unique with the Siri Remote. The classic remote, paired with the same Apple TV unit, in the same place, doesn’t appear to have the same problem. Might have to move this remote to a new room and test it there.

2.) Definitely not a battery problem. 77% charge, so it should be cool.

3.) Apple TV remote are Bluetooth, right? They shouldn’t be interfering with WiFi signals.

I get the feeling we might see a firmware push sometime in the future (if it’s capable of doing so at least). At least it’s encouraging to see others having the same problem.

 

[Kierkegaarden]

- ATV's AC power cable not guided away from the device at the back or the ATV is sitting on a nest of power cables/extension cords?

Can you elaborate on this?

 

[fredapeeple]

I’m having the same issue. It’s so annoying!

 

[taylesh]

Same issue here

 

[jtrue28]

Same issue for me as well.

 

[seezar]

3.) Apple TV remote are Bluetooth, right? They shouldn’t be interfering with WiFi signals.

Bluetooth and 2.4ghz WiFi share some of the the same frequencies.

 

[BigMcGuire]

I don’t have the new remote or the new Apple TV but I live in an apartment complex and the 2.4ghz spectrum is unusable here. The Apple TV box has to be line of sight for the old remote to work for us and even then it’s not great so we use our iPhones most of the time as remotes but I’ve never had it disconnect. Wow.

 

[pacmantech]

I am having the same issue. I have the new Apple TV box in an identical location to where the previous generation Apple TV box was. This never ever happened with the remote for the old box. Can’t seem to figure out any way of fixing it. Sometimes we won’t see it for awhile but then we see the popup for an entire show.

 

[TotalMacMove]

I had this issue the first day. The old remote was nearby and I decided to move it out of the room. So far No disconnect message yet!

 

[dkujay]

No disconnect message but only the directional buttons and play/pause are working. Back, home, middle, and volume buttons are not.

 

[mattfro]

Same here... really randomly. With old apple tv(4k), I did not notice this.

 

[Benz63amg]

Same exact issue here as well with the new Apple TV 4K and the new remote guys. Glad to see it’s not just me.
Is there a way to turn off that annoying pop up that comes up on the tv when the remote loses connection and then reconnects at least until this is resolved with a firmware update?

 

[Benz63amg]

So an update for tvOS just came out, can someone confirm if it fixed this issue? (I won’t be home until 7pm eastern) to check

 

[Cory Bauer]

Same problem here. In my case the old remote has been boxed away underneath the Apple TV - maybe that's the problem.