So we had to replace my son's iPhone 7 yesterday at the Apple Store b/c of a bad display. We signed him out of iCloud/Find my iPhone at the Apple Store, etc. and were given the replacement iPhone. I don't think we were asked to turn off Screen Time for his iPhone nor did we do it (my wife was the one who actually took it to the store).
Brought it home and saw it was on iOS 10.whatever (!). So, I plugged it into my Mac (under my user account...potential mistake, more later about that) and did a full restore to the latest OS which, of course, is iOS 12. Since it was my user account that I was logged into, at the top of iTunes, it said "pinkoos' iPhone" but I didn't think twice about that b/c I update/backup all of our family's iPhones on my Mac, using my user account and, if the name of the iPhone gets changed like that, I just go into the iPhone Settings->General->About and change the name of the iPhone to, for example, "pinkoos' son's iPhone." So, this is what I did with his replacement phone after I restored it from his most recent iCloud backup.
Now, the problem - when I went into Screen Time to turn it on and set him back up, it has two devices listed for him: "pinkoos' son's iPhone" (which, I believe, is the Screen Time that was activated under his old iPhone) and "pinkoos' iPhone" (which, is this replacement iPhone, ie, the one that is currently in use and the one that should be called, "pinkoos' son's iPhone).
So, now, under Screen Time (on my iPhone), if I go down to my sons and select this son, the next screen shows "All Devices" with a right arrowhead which, when tapped, opens up a dialog for me to choose either "All Devices," "pinkoos' iPhone," or "pinkoos' son's iPhone." If I pick "pinkoos' son's iPhone" there's no data b/c that was the old phone. So, I have to pick "pinkoos' iPhone" to show the correct Screen Time information (or, I can leave it on "All Devices").
These options are not ideal, of course, because it looks like I'm picking *my* iPhone (b/c of the device name) when I want to see my son's information. Worse yet, on my son's actual iPhone, if he wants to see his Screen Time information, it shows up as "pinkoos' iPhone." Again, not ideal.
What I tried:
-made sure that Settings->General->About shows the correct iPhone name (it does)
-erased his newly set up iPhone and set it up again, but this time there was no need to connect to my Mac since I had already restored it to fresh iOS 12. I used his iCloud backup to restore from, but the device naming issue persisted
The only other thing I can think of to try next is to back up his iPhone to *his* user account on my Mac, wipe the iPhone, do a fresh restore to iOS 12 (using my Mac but his user account) and then restore from his iCloud backup to see what happens. Hoping that if I restore using his account that his name will be associated with the iPhone. Only thing, though, is that may create the potential for his Screen Time to now show *3* devices:
"pinkoos' son's iPhone" (old iPhone)
"pinkoos' iPhone" (replacement iPhone that was connected to my user account when restoring)
"pinkoos' son's iPhone" (replacement iPhone that was restored using his account)
Anybody else run into something similar? Thanks
Brought it home and saw it was on iOS 10.whatever (!). So, I plugged it into my Mac (under my user account...potential mistake, more later about that) and did a full restore to the latest OS which, of course, is iOS 12. Since it was my user account that I was logged into, at the top of iTunes, it said "pinkoos' iPhone" but I didn't think twice about that b/c I update/backup all of our family's iPhones on my Mac, using my user account and, if the name of the iPhone gets changed like that, I just go into the iPhone Settings->General->About and change the name of the iPhone to, for example, "pinkoos' son's iPhone." So, this is what I did with his replacement phone after I restored it from his most recent iCloud backup.
Now, the problem - when I went into Screen Time to turn it on and set him back up, it has two devices listed for him: "pinkoos' son's iPhone" (which, I believe, is the Screen Time that was activated under his old iPhone) and "pinkoos' iPhone" (which, is this replacement iPhone, ie, the one that is currently in use and the one that should be called, "pinkoos' son's iPhone).
So, now, under Screen Time (on my iPhone), if I go down to my sons and select this son, the next screen shows "All Devices" with a right arrowhead which, when tapped, opens up a dialog for me to choose either "All Devices," "pinkoos' iPhone," or "pinkoos' son's iPhone." If I pick "pinkoos' son's iPhone" there's no data b/c that was the old phone. So, I have to pick "pinkoos' iPhone" to show the correct Screen Time information (or, I can leave it on "All Devices").
These options are not ideal, of course, because it looks like I'm picking *my* iPhone (b/c of the device name) when I want to see my son's information. Worse yet, on my son's actual iPhone, if he wants to see his Screen Time information, it shows up as "pinkoos' iPhone." Again, not ideal.
What I tried:
-made sure that Settings->General->About shows the correct iPhone name (it does)
-erased his newly set up iPhone and set it up again, but this time there was no need to connect to my Mac since I had already restored it to fresh iOS 12. I used his iCloud backup to restore from, but the device naming issue persisted
The only other thing I can think of to try next is to back up his iPhone to *his* user account on my Mac, wipe the iPhone, do a fresh restore to iOS 12 (using my Mac but his user account) and then restore from his iCloud backup to see what happens. Hoping that if I restore using his account that his name will be associated with the iPhone. Only thing, though, is that may create the potential for his Screen Time to now show *3* devices:
"pinkoos' son's iPhone" (old iPhone)
"pinkoos' iPhone" (replacement iPhone that was connected to my user account when restoring)
"pinkoos' son's iPhone" (replacement iPhone that was restored using his account)
Anybody else run into something similar? Thanks
