Is this even if you don’t have a trade in attached to your order ?
The refund they issue, is it on an Apple gift card or can they refund the payment method used to purchase the new phone ?
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Other Pre-order but trade in phone in person?
- Thread starter geoff5093
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The refund they issue, is it on an Apple gift card or can they refund the payment method used to purchase the new phone ?
this morning when I did mine they asked for the card I wanted it to be refunded to.
I got done with mine today. I was charged several days ago, but they hadn't cleared yet. I did the trade-in in person the same day and got the trade-in amount refunded on my debit card.
Confirmed in store today since I wanted to bring the new phone home to ensure I was satisfied before trading my old phone in. Ordered my phone for pickup this morning and chose trade-in. You don't have to send it in. Within 14 days of purchase, you can bring the trade-in phone to the store and they'll credit your card. Outside of the return policy they will treat it as a regular trade-in and give you a gift card.
I also have an iPhone 11 (Pro Max 256GB) in pristine condition, no scratches on phone or glass cracked and looks like it's right out of the box. I looked at trade in prices and expected a lowball offer. Apple will give me $300 for it, but with my carrier, ATT wireless, they are giving me $830 (value applied to my monthly bill) over 36 mos.
I would hold out one more year, since functionality hasn't changed much from the 11 > 15 in my use-case scenarios, but I would get a boost in battery length +6hrs and new battery since it is a 4yr old phone now and most likely hovering at around 60% or less maximum battery capacity which benefits me the most out of any new features of the last three generations.
Since I won't be changing carriers I will probably go through ATT. Was expecting at most around $400-$450ish from any place including ebay or reselling it myself, but at $830 value (only a -$330 value at 4yrs) it's hard to pass up, even when you are trading in with a much older phone.
IMHO, keep it as a spare mobile pocket computer for movies, youtube, web browsing etc. if you can't get more than $300 for it which I would have if it weren't for the $830 trade-in value and I've kept all my iPhones from 4, 5, 6, 7, and now 11 will be the first time I give up/trade in.
I saw some people that had the option to select “trade in store” when ordering online for pickup. Can anyone confirm if this is the case and at what stage of the order does it ask you this? If in the UK bonus points!! Thanks.
I would’ve told them that’s NOT Apple’s policy regarding trade-ins. Ask kindly to speak to the store manager and then show them Apple’s website on trade in.
Clear as day, Apple excepts trade ins at ALL their stores.
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I bought through Apple with the AT&T installment $1000 credit on my 12 Pro Max. The Apple store would not do the trade in and said it needed to shipped back. For the heck if It I went to an AT&T store and they were able to accept the trade in. Hope that did not mess anything up but I do have the trade in receipt, just waiting for things to reflect on my account.
Did you order online and attach a trade in to your order? If so it’s possible they shipped you a “trade in kit”. Unless it’s one of those “your milage may vary” type of scenarios. As someone said, it clearly states on apples site that they allow trade in “in store” however it seems if they shipped a trade in kit, it may be an exception.
Yeah there is a trade in kit incoming, I've always returned to store over shipping back as I've heard horror stories. It was weird, in the Apple Store they stated since I chose the AT&T installment plan they could not accept the return.
Yes, I just did this last night. I pre- ordered 2 iPhones and traded in 2 iPhones. I got two separate credits on the same CC.
If I did an "Upgrade and Return" with Verizon can I drop the return phone off at a corporate store or do I have to ship back? Always scared of shipping an expensive phone back by UPS ground.
Got my phone today! I was mailed a trade-in kit but they allowed me to trade in store! Have a receipt of the successful trade in; they told me just to ignore the kit when it comes in.
Traded 2 old iPhones in today at the Apple Store for the new iPhone 15s I got in the mail….no issues whatsoever!
Got the return kits in the mail yesterday as well but went to Apple Store to do it today.
Of note, Apple needs to log into your old iphone for the trade in, so if you’ve erased it beforehand, please be sure to set it up as a new iPhone and disable or setup later any features that aren’t necessary. The iPhone will spend about 3-5 minutes “activating” but eventually will go into WiFi (SOS) mode.
Also, I watched the Apple tech process the trade in (she was really cool about it). After doing the diagnostic test on the phone, she selected “Web Order Number” and put in my number (because I told her I bought the new iPhone online and had the web order number with me). The web order number had all the details from my new phone to the iPhones I was trading in, to the amount quoted. Even got back the taxes!!!
Many people were asking about this. If you order online, YOU ABSOLUTELY can trade in your old iPhone in the store. It’s right there in their software to do so as well as advertised on their website.
Hope this helps someone.
Got the return kits in the mail yesterday as well but went to Apple Store to do it today.
Of note, Apple needs to log into your old iphone for the trade in, so if you’ve erased it beforehand, please be sure to set it up as a new iPhone and disable or setup later any features that aren’t necessary. The iPhone will spend about 3-5 minutes “activating” but eventually will go into WiFi (SOS) mode.
Also, I watched the Apple tech process the trade in (she was really cool about it). After doing the diagnostic test on the phone, she selected “Web Order Number” and put in my number (because I told her I bought the new iPhone online and had the web order number with me). The web order number had all the details from my new phone to the iPhones I was trading in, to the amount quoted. Even got back the taxes!!!
Many people were asking about this. If you order online, YOU ABSOLUTELY can trade in your old iPhone in the store. It’s right there in their software to do so as well as advertised on their website.
Hope this helps someone.
Will the Apple Store accept a iPhone trade in if I'm trading it in with ATT installments or do I have to ship it to ATT? If I can't do that would it be a safer bet to just order the phone through ATT and have them ship it to a store then bring the old iPhones for trade it at the store when picking up the new iPhones?
You mean they subtracted the trade-in value from the cost of the new iPhone and only charged sales tax on the difference in price?
I had to pay for the iPhone in full when I bought it online.
My trade was quoted/worth $650.
Apple credited back my credit card $713 ($650 + $63 in taxes).