I’m new to this website, but I’m a dinosaur when it comes to Apple products. I’ve had a lot of trouble with my mid-2016 (purchased in 2017) MacBook Pro. This is my 3rd repair this year, and I want a new computer. Apple Support hasn’t been helpful. Has anyone had an experience like this and receive a new computer? If so, please, please advise me!
Rotten Apple
Repair#1 1/17/19
Problem Description/Diagnosis
Issue: Concerns over unit not powering on and multiple keys not responding as expected.
Steps to Reproduce: Attempt to power on. Unit does not respond to SMC reset.
Unable to replicate key issue as unit does not power on. All keys appear to travel as expected.
Cosmetic Condition: Minor surface wear.
Proposed Resolution: Flat rate repair. Likely replace main logic board and top case (includes keyboard)
Parts and Services
Repair#2 1/28/19
Problem Description/Diagnosis
Issue: Repeat repair, usb c ports do not function
Steps to Reproduce: Observed at Genius bar
Cosmetic Condition: Little to no scratches around casing.
Proposed Resolution: Replace MLB, test. Please expedite this repair due to repeat status.
Repair# 3 1/28/19
Issue: - customer states that this morning their computer became extremely hot as they were using it. Then the fan became incredibly loud and starting buzzing and clicking. Customer showed me a video before they rushed to shut it down.
- customer states that last time they repaired their computer, they said if anything else happens to it, we would replace it. I can not find the notes stating that conversation or agreement.
Steps to Reproduce: - verified the serial number
- Read over the previous repair notes
- looked into Activity Monitor and other possible software related causes but could not find anything
Cosmetic Condition: - mint condition
Proposed Resolution: - send the device to depot to resolve the extreme heat and fan issue
Rotten Apple
Repair#1 1/17/19
Problem Description/Diagnosis
Issue: Concerns over unit not powering on and multiple keys not responding as expected.
Steps to Reproduce: Attempt to power on. Unit does not respond to SMC reset.
Unable to replicate key issue as unit does not power on. All keys appear to travel as expected.
Cosmetic Condition: Minor surface wear.
Proposed Resolution: Flat rate repair. Likely replace main logic board and top case (includes keyboard)
Parts and Services
| Item Number | Description | Price | Amount Due | Customer KBB |
| 605-01602 | Logic Board,2.0GHZ,8GB,FCC Replacement Serial No: C026444077MHMHDA5 | $ 0.00 | $ 0.00 | |
| 605-02924 | Top Case with Battery, ANSI, Silver Replacement Serial No: D868467B17XH06FAA | $ 0.00 | $ 0.00 | |
| 631-01623 | Bulk Replacement Serial No: NOT APPLICABLE | $ 0.00 | $ 0.00 | |
| 632-00774 | BMU Signal Flex Cable Replacement Serial No: NOT APPLICABLE | $ 0.00 | $ 0.00 | |
| S1498LL/A | Labor Charge, IB/MB/MBAIR Replacement Serial No: N/A | $ 100.00 | $ 0.00 | |
| S5770LL/A | Flat Rate 1 Repair Charge MB/MBAIR/MBP13 Replacement Serial No: N/ |
Problem Description/Diagnosis
Issue: Repeat repair, usb c ports do not function
Steps to Reproduce: Observed at Genius bar
Cosmetic Condition: Little to no scratches around casing.
Proposed Resolution: Replace MLB, test. Please expedite this repair due to repeat status.
Repair# 3 1/28/19
Issue: - customer states that this morning their computer became extremely hot as they were using it. Then the fan became incredibly loud and starting buzzing and clicking. Customer showed me a video before they rushed to shut it down.
- customer states that last time they repaired their computer, they said if anything else happens to it, we would replace it. I can not find the notes stating that conversation or agreement.
Steps to Reproduce: - verified the serial number
- Read over the previous repair notes
- looked into Activity Monitor and other possible software related causes but could not find anything
Cosmetic Condition: - mint condition
Proposed Resolution: - send the device to depot to resolve the extreme heat and fan issue
