If you weren't under warranty then that is the luck of the draw unfortunately. However, I would push back. They could at least offer you the OoW (Out of Warranty) price since they are going to end up with your bricked phone anyway.
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Well if the car was worth $50 yes.
OP, you might want to check the consumer laws in your State. Typically if a repair party is in possession of your device and they damage it, then it is their responsibility to repair, find an equivalent device or give you something close to what you gave them. I would check with your consumer laws. They broke it and should make good on it, regardless.
IDK. I went to Apple a few months back to get a new battery for a 6 Plus I bought off eBay. They let me make the online appointment knowing I had a 6 Plus, this after demanding I make the appointment because they would not allow Best Buy to replace the battery (I went there first).
Because degraded batteries on original iOS versions don’t impact battery life.
Wow, Apple themselves should know that increased power requirements on new iOS versions cause early shutdowns because the battery can’t cope with the requirements. This was after the lawsuit of the iPhone 6s with the throttling thing...
Yeah, and that's a major reason I rejected the 'genius's' assessment. The phone came to me on iOS 12. I went in to the Apple store with the phone wiped, FindMy off and told the genius that this wasn't even a secondary phone (I bought it to use off the WiFi at home, but it being unlocked was a bonus). He already knew his chances for selling a new phone were poor. When I rejected his assessment he didn't want to deal with me anymore. I'm not the average Apple customer who knows nothing and depends on the genius for their technical advice. I knew all it needed was a battery and that wasn't what he wanted to sell me because it would have done nothing for his sales metrics.
Yeah, it’s sad that this view is held by both customers and Apple themselves, that just because it’s old then it should have poor battery life, it should be slow, and the only solution is to buy a new device. What you mention has happened with iPads, too, and users oftentimes say “it’s six years old, what do you expect?”... well, I expect it to work properly? There’s no reason why it shouldn’t. There’s no reason why a genius only sees the possibility of you upgrading the device, and I’ve read that both geniuses and - obviously - customers say “a six-year-old iPhone or iPad? What do you expect, good battery life and for it to work properly?”. Well... yes?
What? They blamed you? When you went for a battery replacement for a perfectly working iPhone? I’ve had such good experiences with the Apple store the few times I went that I’m surprised. I mean, what you describe has absolutely no justification at all, it’s just plain wrong. Wow.
After my own battery experience I posted about it here and there was a consensus that it was probably the particular store I go to. In my area there are three stores, the closest one being the one I usually go to. It's had bad service since before 2015.
Yeah, sounds about right. Blame it on the customer. Everything in the Apple stores has gone downhill. I know there are people on this forum that would say their store is fine, but I do think there is a trend downwards.
I've used the Scottsdale Quarter store for battery replacements and new purchases many times. I've always had excellent service and was never treated poorly. They even replaced batteries that were indicating more than 80% (out of pocket) without fuss..
