Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
All Devices So, I’m assuming... Mail is just gonna stay broken...
- Thread starter cflem
- Start date
- Sort by reaction score
Just a note: I only had the Mail lag problem with iCloud mail. My other email accounts (Gmail, Yahoo, Work) were fine.
It looks like resetting iCloud on the iPhone 7 also fixed my iPad mini sync issues. This might mean that there are issues with both client and server that are cleared up by a problem on one device.
It’s a pain in the neck to have had to endure this with no guidance from Apple on how to fix it. Fortunately there is this forum.
It’s a pain in the neck to have had to endure this with no guidance from Apple on how to fix it. Fortunately there is this forum.
So I’ve been playing with it more and added another email. Neither were working, except when I have the contact marked as a VIP; then the emails push and notify. With VIP off for the contact I get no push or notification from either account.
Me too. Mail just hangs. What I have also seen is that when my iPad is stuck checking for mail, the iPhone pops up a message asking for my Exchange password. So something is definitely wrong.
Last night I opened my mail to look at an old email. I had ZERO new messages showing on the icon. I opened mail and suddenly 13 emails downloaded several hours after they were received. I was somewhat annoyed, but indifferent, to the notification of email requiring a pull-down to refresh the email screen. This pushed me a little beyond annoyed though, especially since some of them were work related. It's like the email problem is just getting worse.
I gave up...I’ve been using the Outlook app for my work email since iOS13 came out.
Still using the native Mail app, but my iCloud account often requires the app be force closed before it will refresh again. Zero problems with the Exchange365 work account.....
First I didnt like Outlook but boy i have grown up on it so much that i love it. I dont have a single mail issue with Outlook now.
Last edited:
It’s a crying shame when you need to rely on a Microsoft service on an Apple product.
I’m quite happy with Outlook. Push is reliable, and it has a lot of nice features but there is one thing that drives me nuts. If outlook is switched out of the foreground or if you put the phone to sleep for more than a minute it will unload from memory. So if I were to search for an email and open it then my phone screen goes off due to inactivity for more than a minute, when I wake the phone outlook will have to reload and it loses where I left off. Meaning I’ll have to search for that email again. It doesn’t happen on my other phone with iOS 12.4.1 so I suspect it’s the super aggressive memory management of iOS 13. If the phone screen goes to sleep and I wake it in less than a minute then Outlook picks up where I left off. I’ve checked the logs and outlook is not crashing so it’s the OS that’s unloading it. This is on a brand new phone with fresh iOS and all apps installed from scratch. I didn’t restore anything from backup. It’s pretty ironic that my 2GB ram iPhone SE is better at multitasking than this 4GB iPhone 11
(this was a post I just made to another thread) So I have been playing around with Mail since iOS 13 and have determined that if I add an Outlook account to Mail I have no issue receiving iCloud notifications, when I delete the Outlook account I no longer receive the iCloud notifications in a timely matter. Basically I have to manually update my iCloud account. It seems the Mail app is in a constant state of inactivity if only connected to the iCloud server. Interested in anyone else trying my experiment and seeing what the results are.
Like I’ve said before, if I have someone marked as a VIP, I’ve been receiving a push email and notification. If not, I have it manually check iCloud.
It’s unbelievable that this has not been fixed yet.
It’s unbelievable that this has not been fixed yet.
Mail worked fine for me before the last update. Still buggy with the message loading thing, but the alerts worked. Since the last update, my work email account will not alert me. My personal email does. I have deleted all accounts, re added them, same thing. My back up phone (an SE running a version of iOS 12) works fine on both accounts. Outlook app works fine. My only gripe with that and I guess they are minor in the grand scheme of things if Apple cannot get this fixed, I have no way to preview the message in 3D touch like I can with the stock mail app, I use that a ton for work. And the second is the sound, I cannot stand any of the sounds for mail notification in the Outlook app. However I may just have to suck it up and and use it because it does work well with email.
Pressing on banners for new mail still freezes the mail app. There goes our hope for a fix! I am going to stick to Outlook. Apple devs are simply incompetent.
Can't say that the new update has done anything for iCloud accounts and the iOS mail app.
I’m not seeing any fixes yet for iCloud mail or the mail app either. Bummer.
It’s like they gave up the mail app
Mail app still not working properly here either. I wish Outlook for iOS had an option to customize the lockscreen notifications (only show sender & subject for privacy reasons) like it has on Catalina. If that were an option on iOS I would switch in a heartbeat because the native Mail app is just ridiculously unreliable right now. I've sent feedback to Apple about Mail after every update (and convincing my coworkers to do the same), but I feel like I'm ready to give up on that...
iOS and iPadOS 13.3 seems (from early testing) to have fixed the following for me on my hotmail.com and outlook.com accounts:
- Sent mail no longer shows two of the same message in the sent items folder.
- Having received an email notification, upon opening the app from the home screen the new email messages are already there listed - no need to pull to refresh for them to appear.
- Clicking on an email notification banner doesn’t take you to that actual email and the app freezes for a few seconds.
- On iPhone only, when I have read the new email, if I use the down arrow button within the email to go to the next email I have to press the down arrow button twice to move to the next email (I only have to press it the once on iPad as per the expected behaviour of the button).