I know one of the senior web designers at Amazon. I gather that every design change at Amazon is A/B tested to within an inch of its life, and that there are scores of A/B tests going on at any one time. It's all about the metrics.
Derekmlr has explained far better than I ever could (am not a designer) and is clearly far more knowledgeable.
I'm not a designer either, but I'll push to the end of days that too much focus on metrics is too easily morphed into too much focus on the business at the expense of the user experience, very similar to the problem of a designer designing a site for himself and his ego and not the users (like ios7 imho). Amazon may focus on metrics to the nth degree but they clearly also clearly have a very firm understanding of how to present a pleasing user experience, something I cannot say for many sites.
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Sort version, minus your obviously skewed comment, yes.
And that's sad. Apple's site used to be unique and attractive and engaging, yet offering a very efficient website experience. I don't feel it's as enjoyable as it was before, from the overly in-Apple-like flat monochromatic artwork/icons to very especially the awful community help forum UI. Back to the topic of this thread I started, websites today to me just don't feel as enjoyable to use as 5 to 10 years ago when I think they were more geared to be intuitive and prompting to the user, even if at the very slight expense of letting users move through a site 3/4 as fast as businesses think people move through their sites today. Unless the metric chasers have a camera or microphone going, how sure can they be that users aren't moving faster through their site today because there's just less interesting things to look at than before.
I also think you're romanticizing some of the past designs you refer to a bit, but that's a separate issue
Ha ha, yeah maybe. I guess there's no accounting for taste as they say. Some folk have more discerning taste & standards while others may be more adaptable and almost instantly willing to work with whatever they're given and just adapt quickly. Different benefits to being each.
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