Suddenly asked to enter Apple-ID password while browsing Instagram

[chris4565]

I was just browsing Instagram and suddenly, an iOS pop-up showed up in the middle of my screen, telling me that I have to enter my iCloud password in order to continue. I found this really strange. Two notes:

1.) I could even still scroll through Instagram even though the pop-up was in the front.
2.) I clicked on "Cancel", the pop-up disappeared, and I could still normally access my iCloud settings in the Settings app.

Does anyone know what might have been the reason for this? Thanks a lot in advance! 🙏

 

[chris4565]

I just had this issue again. I was just scrolling through Instagram, and then a pop-up came up saying the following (translated from German):

Sign in with Apple-ID
Enter the password for your Apple-ID "[my email]".

Anyone else also having this issue?

Edit: Here's a screenshot:

 

[bricktop_at]

Seems a bit fishy… 🥸

 

[chris4565]

Exactly. However, it’s a normal system pop-up, so I’m really confused why this happens.

I found the following 2 posts on Reddit which seem to be about a similar issue:
This post (although the pop-up is different there) and this post.

 

[ZigzagRacer]

Did you ever figure out the issue? I’m having the same problem.

 

[chris4565]

Did you ever figure out the issue? I’m having the same problem.

Nope, never found out the reason unfortunately. But I'm glad that I'm at least not the only one having this issue 😅

 

[ZigzagRacer]

Nope, never found out the reason unfortunately. But I'm glad that I'm at least not the only one having this issue 😅

Yeah I’ve had this problem for a couple months. I’ve been working with Apple support but no solution yet. I am not able to scroll when the pop up is active though.

 

[chris4565]

Yeah I’ve had this problem for a couple months. I’ve been working with Apple support but no solution yet. I am not able to scroll when the pop up is active though.

I hope you/we can find a solution 👍 By the way, I also cannot scroll when the popup is active.

 

[ZigzagRacer]

I hope you/we can find a solution 👍 By the way, I also cannot scroll when the popup is active.

How long has this been happening for you? For me it’s been about two months, but yeah I’m eager to hear any solutions for this issue. It’s not a super big deal but it is quite annoying.

 

[chris4565]

How long has this been happening for you? For me it’s been about two months, but yeah I’m eager to hear any solutions for this issue. It’s not a super big deal but it is quite annoying.

It started in April and so far, it's been happening about once a month.

 

[ZigzagRacer]

It started in April and so far, it's been happening about once a month.

Interesting, mine is about twice a day right now. It seems to happen more when I check purchase history.

 

[Lee_Bo]

Do any of you have 2FA set up? I do and use Instagram constantly (business account) and have never had this happen.

If you do have 2FA set up, then this is definitely suspicious to me.

While my phone occasionally asked for my PIN even though I have Face ID set up, I’ve never been asked for my Apple ID password “just because”.

 

[ZigzagRacer]

Do any of you have 2FA set up? I do and use Instagram constantly (business account) and have never had this happen.

If you do have 2FA set up, then this is definitely suspicious to me.

While my phone occasionally asked for my PIN even though I have Face ID set up, I’ve never been asked for my Apple ID password “just because”.

Yes I have 2FA

 

[chris4565]

Yes I have 2FA

Me, too.

 

[chris4565]

Interesting, mine is about twice a day right now. It seems to happen more when I check purchase history.

Just to be sure: You mean the purchase history inside of the Instagram app, right?

 

[ZigzagRacer]

Just to be sure: You mean the purchase history inside of the Instagram app, right?

No, inside of the settings on the App Store. It happens on any app for me, not just Instagram. Apple support told me that it might be a server issue, but they have to wait for the engineers to check out the issue.

 

[chris4565]

No, inside of the settings on the App Store. It happens on any app for me, not just Instagram. Apple support told me that it might be a server issue, but they have to wait for the engineers to check out the issue.

Interesting. I only encountered it in Instagram so far. But it might also have been a coincidence since most of the time I'm on my phone, I use Instagram, haha.

 

[ZigzagRacer]

Interesting. I only encountered it in Instagram so far. But it might also have been a coincidence since most of the time I'm on my phone, I use Instagram, haha.

Yeah I’m not sure what the actual reason behind it is

 

[contacos]

Do you have more than one AppleID and maybe initially downloaded the app with the other Apple ID that is not being used at the moment?

 

[ZigzagRacer]

Idk about OP, I just have one though.

 

[iPhoneUser#]

Hi there. Isn't Instagram listed in iCloud? For me on my iPhone 7 it is. Haven't installed it yet on my new phone so not sure how that works

 

[ZigzagRacer]

Hi there. Isn't Instagram listed in iCloud? For me on my iPhone 7 it is. Haven't installed it yet on my new phone so not sure how that works

Not for me, not sure if it’s the same for OP

 

[chris4565]

Idk about OP, I just have one though.

Yup, me too.

Not for me, not sure if it’s the same for OP

For me, it's actually listed in my iCloud settings.

 

[MacCheetah3]

My first thought was an app update needing authentication. Or, similarly, perhaps an in-app purchase attempting to restore.

Have (either of) you logged out of the App Store, signed back in, and used your device long enough to assume the problem is corrected?

 

[iPhoneUser#]

With iOS 16.5.1. on the new phone it's now not listed in iCloud. Curious behavior. However it/IG did sync from my old phone to my new one..