That's horrible. You think they'd have fixed it by now. This was over a year ago for me, so I can't remember which department at Apple ended up fixing it. They had to get the Apple Care + transferred over first, if I remember correctly, and then it was escalated up to a senior engineer. I would recommend emailing Tim Cook so someone on the executive support team can look into it as well. I do not recommend signing up for a new loan as it will pull another hard inquiry on your credit report vs a soft for a renewal. All I know for certain is that it is on Apple's end, not Citizens One.
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iPhone 11 Anyone else seeing this when trying to upgrade via the Upgrade Progam?
- Thread starter Legion103
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That's horrible. You think they'd have fixed it by now. This was over a year ago for me, so I can't remember which department at Apple ended up fixing it. They had to get the Apple Care + transferred over first, if I remember correctly, and then it was escalated up to a senior engineer. I would recommend emailing Tim Cook so someone on the executive support team can look into it as well. I do not recommend signing up for a new loan as it will pull another hard inquiry on your credit report vs a soft for a renewal. All I know for certain is that it is on Apple's end, not Citizens One.
I'm on the phone trying a different approach than what I did yesterday. I'm going to try to have them fix my AppleCare+ since it's not linked in my devices on the support page.
Looking at my invoice I see that my Applecare+ is for the iPhone 11 PRO or iPhone 11 Max which is amazing since it didn't exist last year.
Update: welp that failed. Back to limbo and waiting for a response from my tim cook email last night.
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Here’s the reply I just received from Apple:
“I’m sorry about that. Right now T-Mobile’s verification process is under maintenance, we are working diligently to resolve this in a timely fashion for all of our T-Mobile customers. Hang tight with us, and please continue checking back throughout the day.”
Hmm. Interesting. Then why did other regular Sim t mobile users get through. Strange
Question:
I am applying for 1st time and I am preapproved, that means everything is good to checkout on Friday or I can still get declined when I place the order?
I am applying for 1st time and I am preapproved, that means everything is good to checkout on Friday or I can still get declined when I place the order?
It was the e sim. I went in store and got a physical Sim and it worked right away.
[doublepost=1568246331][/doublepost]Okay. I got accepted for pre approval but the phone isn't in my cart. Weren't we able to do that last year?
Anyone have it in their cart after pre approval
[doublepost=1568246331][/doublepost]Okay. I got accepted for pre approval but the phone isn't in my cart. Weren't we able to do that last year?
Anyone have it in their cart after pre approval
No it won't be in the cart, was never in the cart last year. On pre-order day, right when you open the apple store app on your idevice, on the Discover section on the top, you will be able to tap on that and then add to cart on pre-order day.
I just had the exact same problem!! I only knew my Applecare+ coverage was about to drop because of a post on here from a confused new IUP member who didn't understand why their coverage was expiring after a year. I checked mine and I was in the same boat. I didn't get an explanation for why it happened but the Agreements agent was able to get the ball rolling on getting me fixed.
Another update, within 24 hours, it looks like someone looked at the escalation ticket. I tried to upgrade through the iPhone Upgrade Program link and it all worked! Put all my preferences in and got pre-approved
The email to Tim Cook worked. Within 30 minutes of talking to the executive relations team I have my preapproval.
My T-Mobile account (militarily discount) still isn’t eligible to be used on Apple.com for the Apple upgrade program
I chatted w T-Mobile for 30-45 mins early this am. Rep promised that I would get a callback w resolution today. I never received a call.
I chatted w T-Mobile for 30-45 mins early this am. Rep promised that I would get a callback w resolution today. I never received a call.
Hey what did you say exactly to them as a rough idea. I’m in the same boat and it’s super frustrating.
No pre-pre order for me. Woke up to this...
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T-Mobile said they would fix my account.
